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Dear Serviceaide Customer,

As part of the maintenance of Serviceaide services (ISM and Luma line of products ), SSL digital certificates for the domain *.serviceaide.com will be renewed this weekend (23rd February 8:30 - 11:30 PM PST) in all the production environments, SSL certificates were renewed for all the Staging environments already. This update ensures the securability of Serviceaide services.

While there will be no downtime, users may experience interruption in any inflight transaction during the maintenance window.

In case you are using ADSync utility in ISM ,We request you to change the SSL certificates immediately after this maintenance by following below steps :


Below are the steps for importing the new/updated certificate for ADSync utility :

1. Click the View Site Information icon (the lock icon) next to the application URL in your browser address bar.
2. Navigate to Certificate, Details, and click Copy to File.
3. Click Next and set the format as .DER encoded binary X.509 (.CER).
4. Click Next, enter the file name, and save the file.
5. Click Next, verify the path, and click Finish.
6. Copy the saved certificate file to the ADSync root (ad-user-sync\) location.
7. Navigate to ad-user-sync\ location.
8. Import the saved certificate file to the ADSync local keystore si, by running the following command from the ad-user-sync location:
Keytool –import –trustcacerts –alias aliasname –keystore si –file saved_certificate_file_name.cer
Use itmaas as password, when prompted for one.
Alias name could be anything, for example, Intelligent Service Management-AD-connection.
9. After the command runs successfully, a file name si is created in ad-user-sync location.

If you have any questions, please contact the Serviceaide Support team.


Regards

Dear Serviceaide Customer,

As part of the maintenance of Serviceaide services (ISM and Luma line of products ), SSL digital certificates for the domain *.serviceaide.com will be renewed this weekend (23rd February 8:30 - 11:30 PM PST) in all the production environments, SSL certificates were renewed for all the Staging environments already. This update ensures the securability of Serviceaide services.

While there will be no downtime, users may experience interruption in any inflight transaction during the maintenance window.

In case you are using ADSync utility in ISM ,We request you to change the SSL certificates immediately after this maintenance by following below steps :


Below are the steps for importing the new/updated certificate for ADSync utility :

1. Click the View Site Information icon (the lock icon) next to the application URL in your browser address bar.
2. Navigate to Certificate, Details, and click Copy to File.
3. Click Next and set the format as .DER encoded binary X.509 (.CER).
4. Click Next, enter the file name, and save the file.
5. Click Next, verify the path, and click Finish.
6. Copy the saved certificate file to the ADSync root (ad-user-sync\) location.
7. Navigate to ad-user-sync\ location.
8. Import the saved certificate file to the ADSync local keystore si, by running the following command from the ad-user-sync location:
Keytool –import –trustcacerts –alias aliasname –keystore si –file saved_certificate_file_name.cer
Use itmaas as password, when prompted for one.
Alias name could be anything, for example, Intelligent Service Management-AD-connection.
9. After the command runs successfully, a file name si is created in ad-user-sync location.

If you have any questions, please contact the Serviceaide Support team.


Regards

Hello All,

The new SSL Certificate also has been applied on Support portal Environment. We encourage you to validate this as per instructions in above post and report any issues.

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Regards,
Shabbir Hussain
Serviceaide Support Team

Original Message:
Sent: 02-13-2024 10:51
From: Nitin Saxena
Subject: MAINTENANCE FOR SSL DIGITAL CERTIFICATES RENEWAL FOR ALL DATA CENTERS

Dear Serviceaide Customer,

As part of the maintenance of Serviceaide services (ISM and Luma line of products ), SSL digital certificates for the domain *.serviceaide.com will be renewed this weekend (23rd February 8:30 - 11:30 PM PST) in all the production environments, SSL certificates were renewed for all the Staging environments already. This update ensures the securability of Serviceaide services.

While there will be no downtime, users may experience interruption in any inflight transaction during the maintenance window.

In case you are using ADSync utility in ISM ,We request you to change the SSL certificates immediately after this maintenance by following below steps :


Below are the steps for importing the new/updated certificate for ADSync utility :

1. Click the View Site Information icon (the lock icon) next to the application URL in your browser address bar.
2. Navigate to Certificate, Details, and click Copy to File.
3. Click Next and set the format as .DER encoded binary X.509 (.CER).
4. Click Next, enter the file name, and save the file.
5. Click Next, verify the path, and click Finish.
6. Copy the saved certificate file to the ADSync root (ad-user-sync\) location.
7. Navigate to ad-user-sync\ location.
8. Import the saved certificate file to the ADSync local keystore si, by running the following command from the ad-user-sync location:
Keytool –import –trustcacerts –alias aliasname –keystore si –file saved_certificate_file_name.cer
Use itmaas as password, when prompted for one.
Alias name could be anything, for example, Intelligent Service Management-AD-connection.
9. After the command runs successfully, a file name si is created in ad-user-sync location.

If you have any questions, please contact the Serviceaide Support team.


Regards

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Serviceaide Team
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