Dear Serviceaide Luma User,
This is to notify you of the upcoming Serviceaide Luma upgrade. This release 3.8 includes enhancements and some defect fixes. The release will be deployed in Production. If you find any issues during your testing in Staging please promptly report them to the support team.
The key features in this release are as follows with additional detail available in the Release Notes.
Luma VA Release 3.8.4 August Release
Release 3.8.4 - August 2025
|
|
|
|
Semantic Skills Enhancements
|
The following improvements are part of the release to streamline the creation, testing, and migration of Semantic Skills:
-
Save Conflicting Skills for Review
Developers can now force-save skills with conflicts in a "Pending for Review" state. This allows saving draft versions of skills even when conflicts exist, enabling easier reviews and adjustments before finalization.
-
Skill Identification Accuracy Testing
You can now generate test phrases for a skill and validate how accurately the skill is identified based on its Classification Details. This helps improve precision during skill training and QA.
-
Training Phrase Visibility for Migrated Skills
Developers and administrators can now view the training phrases used to generate Classification Details for migrated skills. This ensures that all important user phrases are retained during the migration process.
|
|
Improvements to Luma AI Services
|
The following improvements to the Luma AI services are part of this release:
-
LLM Resiliency & Failover Support
Luma now supports automatic fallback to a secondary LLM in the event of outages or delays with the primary LLM model. This reduces reliance on a single provider and ensures seamless conversational experiences for users.
-
Asynchronous Intent Categorization
We've optimized the Intent Categorization Prompt with asynchronous processing, resulting in faster and more efficient response handling by LLM.
|
|
Other Enhancements
|
Here are the other functionalities that are available as part of this release:
-
Toggle Default Knowledge Search: You can now enable or disable the default Knowledge Search triggered at the start of a conversation. This setting can be configured via Tenant Settings, offering more control over Luma's initial behavior and improving initial response time.
-
An animated status indicator is now available in the Test Widget and Web Widget, helping users stay informed and engaged while Luma processes their requests.
|
Note: This release includes updates to the Web widget. For changes to take effect, download the latest package (JS and CSS files) and update the Web widget.
Luma KM Release 3.8.4 - August 2025
The key features in this release are as follows with additional detail available in the Release Notes.
Release 3.8.4 - August 2025
The following features are released as part of this release:
|
|
|
|
Semantic Chunking for Enhanced Knowledge Curation
|
Luma now supports Semantic Chunking during knowledge curation. This feature intelligently segments content into meaningful chunks, keeping related information together. As a result, Luma can generate more accurate and contextually relevant answers, since the system can reference complete, logically grouped data.
Note: Semantic Chunking is automatically enabled for new tenants. To enable it for existing tenants, please contact the Serviceaide Support Team.
|
|
Improvements in Federated service
|
The following updates improve visibility and navigation within Federated Services:
-
Post-import logs now provide more detailed information, making it easier to trace and verify content synchronization activities.
-
You can now directly access Data Source and Data Object details from the Sync Pairs screen, simplifying review and configuration workflows.
|
|
Other enhancements
|
Localized Precise Answers: The Precise Answer prompt has been enhanced to automatically return responses in the Bot's configured language, ensuring a smoother, localized user experience.
|
Rollout Schedule from Operations with local times
|
|
|
|
|
|
|
|
|
Lumastar and Lumaace
|
60 Minutes
|
08-Sep-2025 10:00 AM
|
08-Sep-2025 11:00 AM
|
07-Sep-2025 09:30 PM PST
|
07-Sep-2025 10:30 PM PST
|
There will be a downtime of 30 mins during the start of maintenance window
|
|
Lumapro and Lumaproedge
|
60 Minutes
|
08-Sep-2025 12:00 AM
|
08-Sep-2025 01:00 PM
|
07-Sep-2025 11:30 PM PST
|
08-Sep-2025 00:30 AM PST
|
There will be a downtime of 30 mins during the start of maintenance window
|
If you have any questions about the contents of the release and the upgrade procedure please contact theServiceaide Support team. If you have team members that did not receive this notification, please add them to the notification system at our Serviceaide Emergency Maintenance Notification Self Registration Portal https://serviceaide.sendwordnow.com.
We look forward to sharing this release with you.
Regards,
The Serviceaide Team
------------------------------
Regards,
Serviceaide Support Team
------------------------------