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SERVICEAIDE LUMA VA 2.17.1 and KMS 1.15 RELEASE FOR ALL DATA CENTERS

  • 1.  SERVICEAIDE LUMA VA 2.17.1 and KMS 1.15 RELEASE FOR ALL DATA CENTERS

    Posted 09-23-2022 04:59

    Dear Serviceaide Luma Users,

     
    This is to inform you all that VA 2.17.1 and KM 1.15 Release is planned to be rolled out in Lumastar/Lumaace and Lumapro/Lumaproedge environments on  24th September 2022.

    Schedule -

     

    Luma Star / Luma Ace

    Saturday, 24th September 2022 10:00 AM to 11:00 AM IST

    VSA 2.17.1, KM 1.15

    Luma Pro / Luma Pro Edge

    Saturday, 24th September 2022 10:00 AM to 11:00 AM IST

    VSA 2.17.1, KM 1.15

     

    Rollout Schedule:

     

    System

    Duration

    Start Time/End Time GMT

    Start Time/End Time IST

    Comments                              

    Lumastar and Lumaace

    60 Minutes

    24-Sep-2022

    05:30 AM - 06:30 AM

    24-Sep-2022

    10:00 AM - 11:00 AM

    The system will not be available during the maintenance 

    Lumapro and Lumaproedge

    60 Minutes

    24-Sep-2022

    05:30 AM - 06:30 AM

    24-Sep-2022

    10:00 AM - 11:00 AM

    The system will not be available during the maintenance 

     

    • Luma VSA 2.17.1

     

    Defect ID

    Description

    VSA-11130

    Error with Conversation report on the Dashboard. The conversation message report is being generated with blank entries due to the typing event.

    VSA-11128

    Scheduler Service Health check failure due to memory usage

    VSA-11127

    Chat history in the Luma chat channel does not appear correctly. Luma shows dates only for most recent past chat history.

    VSA-11126

    User Sync issues between ISM and Luma. There is a mismatch in the active users available in ISM and users available or license allocated in Luma.

    VSA-11112

    Unable to Download the License Consumption Report. Performance issue while downloading the license report.

     

    Please find the following wiki link for more information :

    https://serviceaide.atlassian.net/wiki/spaces/LumaEn/pages/1038942304/Release+Notes

     

    • Luma KM 1.15 – Major updates

     

    Feature

    Description

    Search Improvements

    Support for trilateral approach to Knowledge Search. Luma Knowledge now uses three unique search algorithms in parallel to find better information, improving Findability and reducing false negatives. Luma now uses Keywords and Metadata to search for relevant information. The results are enhanced with a full text search to ensure that the user is always presented with relevant information, even if the metadata is not set properly.

    Improved Artifact Curation Process

    The following are the improvements to the Artifact Curation process:

    1. Support for Automatic vocabulary generation. Luma Knowledge can now automatically generate vocabulary for a Knowledge Article, without the need for the manual vocabulary creation. Using the globally recognized vocabulary, Luma Knowledge can automatically generates the vocabulary for the metadata identified at the time of an artifact curation.

    2. Support for attaching images during Artifact Curation or Edit. You can now upload an image or use an image URL to add images to your artifact. While exporting the artifact, the images are also exported along with the Artifact content.

    For more details, please refer to Create Artifact using Templates.

    Error Handling

    The technical errors during Artifact creation through Knowledge template are now handled properly to show valid and readable error messages.

    Additional Information on Dashboard

    Luma Knowledge Dashboard now provides additional information for Retrieval Accuracy indicator. In addition to the calculated Observed accuracy, you can now view the Total User Requests and Total Artifact views for your tenant. The details are used to calculate the Retrieval Accuracy.

     


    Please find the following wiki link for more information :

    Release Notes


    Thanks



    ------------------------------
    Serviceaide Team
    ------------------------------


  • 2.  RE: SERVICEAIDE LUMA VA 2.17.1 and KMS 1.15 RELEASE FOR ALL DATA CENTERS

    Posted 09-24-2022 02:16
    Dear Serviceaide Luma Users,

    The release have been completed successfully.  In case of any questions please contact Serviceaide Support.

    Regards


    ------------------------------
    Serviceaide Team
    ------------------------------