Announcements

  • AI now available in Intelligent Service Management

    Today Servicdeaide announced a powerful new version of Intelligent Service Management (ISM). The new release includes major new AI features that significantly improve mean time to resolution, reduce cost per service request or incident, improve user satisfaction, and lighten workloads for service desks and IT departments.

    Latest Version of Service Management Solution Intelligently Prioritizes and Assigns Service Tickets and Recommends Solutions to Improve Time and Cost of Resolution
  • Voice Driven Virtual Agent

    We announced today Luma IVR, a new interactive voice recognition capability that allows companies to turn their PBX or IVR systems into intelligent virtual agents that simplify and automate the resolution of service requests from customers and enterprise end-users.

    Luma IVR extends the power of Serviceaide’s AI-powered Luma Virtual Agent to conversationally engage users via their communications channel of choice to dramatically improve time to resolution, quality of service, cost efficiency and end-user satisfaction.  By leveraging Natural Language Processing (NLP) and Machine Learning, Serviceaide provides a more advanced voice recognition capability that can enhance the customer experience.

  • 2020 ISM Maintenance Calendar

    Take a look at the 2020 planned production maintenance windows for Intelligent Service Management (ISM).
  • Participate in User Research to earn an Amazon gift card

    We are working on some exciting features and we need your input. We are currently interviewing administrators and managers on Knowledge Management, Ticket management, reporting, and virtual agents.


    If you are interested in participating in a 45-minute webcast, please contact me directly, rich.graves@serviceaide.com
  • Serviceaide named a leader by Forrester!

    I am thrilled to announce that industry analyst Forrester has named Serviceaide a leader in The Forrester New Wave™: Standalone Chatbots For IT Operations, Q2 2019.


    Forrester stated that Luma "Leads the pack with IT operations orientation. Due to Serviceaide’s heritage in IT operations, its chatbot strategy and road map strongly align to supporting the needs of day-to-day IT operations, including granular out-of-the-box IT ops workflows.”