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  • Posted in: Forum

    I have a number of use cases for automatically completing fields in a ticket by automatically pulling information from other systems through API. Is this capability on the roadmap? It would be a very powerful addtion. Stephen. Sent from my iPhone

  • Posted in: Forum

    Hi, Two additional questions: 1 - How can I filter multiple fields? I want to filter AssignedGroupID = 196 and NonTranslatedTicketStatus = Active. I've tried multiple filter parameters, same filter parameter with multiple optin separetad by , or ;  https://csm3.serviceaide.com/csmconnector/ServiceRequest?filter=(AssignedGroupID ...

  • Posted in: Forum

    Hello Community, We just updated the ISM planned production maintenance dates for 2020. Take a look and mark your calendars. https://serviceaide.atlassian.net/wiki/spaces/CloudSMGoldfish/pages/4721903/Maintenance+Calendar Any changes to these dates will be communicated ...

  • Posted in: Forum

    Dear Serviceaide Intelligent Service Management Administrator, The application csm2 production environment is back to normal. We encourage you to validate and report any issues. Regards, Serviceaide Team ------------------------------ Sai kiran support engineer ...

  • Posted in: Forum

    Dear Serviceaide Intelligent Service Management Administrator, There is an outage on the CSM2 Production environment, we are working on high priority. We'll keep you posted further updates. Thanks SaiKiran ------------------------------ Sai kiran support engineer ...

  • Posted in: Forum

    Dear Serviceaide Intelligent Service Management Users, The emergency maintenance has been completed successfully on CSM3 Production. We encourage you to validate and report any issues. Thank you ------------------------------ Bharath Laggisetty Support Engineer ...

  • Posted in: Forum

    This may not be the perfect solution, but if your ultimate goal is to control SLA based on categorization, you may as well modify the SLA custom condition. This approach may take some additional admin overhead but will serve the purpose. And SLA does get updated ...

Recent Top Rated Ideas

  • Posted in: Ideas

    Complementing this functionality:  https://serviceaide.atlassian.net/wiki/spaces/CloudSMGoldfish/pages/769097806/Enable+Auditing+on+Tickets?src=search adding the fields of the Change Plan section for the Change Request. When a modification is made ...

    3 people recommend this.
  • Posted in: Ideas

    Friends good afternoon, Can you help me with the "Advanced Ticket Center". I did a test, as attached "Colun". I would like to insert the columns for the items (class, category, type and item. I am checking the "Columns for display" list. But I didn't ...

    1 person recommends this.
  • Posted in: Ideas

    Automatic rescheduling Dear, it is possible to insert in the tool an option for a second schedule (Report resubmission), when the normal schedule fails. Currently I can set up an email message that failed to send the report via schedule. As attachment. ...

  • Posted in: Ideas

    Hi Nelson, I guess it's already possible. Incoming mails can do pretty much anything if you configure it using routing. There is a field there for you to specify words and if the ticket number is in the subject, you update the ticket, instead of creating ...

  • Posted in: Ideas

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  • 2020 ISM Maintenance Calendar

    Take a look at the 2020 planned production maintenance windows for Intelligent Service Management (ISM). more
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