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  • Posted in: Forum

    Hi, Luma 1.16.1 has been deployed in Production on 15th Feb'2020.  The update has been posted yesterday. Regards ------------------------------ Bhavani TVR Consultant Serviceaide ------------------------------

  • Posted in: Forum

    Hello Ricardo, Upgrade of Luma 1.16.1 to the Production environment was completed on Staturday, Feb 15th. Regards, Sneha ------------------------------ Sneha Tripathi principal Software Engineer ServiceAide ------------------------------

  • Posted in: Forum

    Hello Sneha. Can you confirm the implementation date at production environment? Your communication mentioned Feb,15 but your post was yesterday. Thank you. ------------------------------ Ricardo Andrade Service Delivery Manager Stefanini Consultoria e Assessoria ...

  • Posted in: Forum

    Hello Community,   We are excited to announce that Luma 1.16.1 is now live in Staging and Trial environments and is pushed to Production on 15th Feb 2020. This release continues to add new features for existing customers and to help increase value propositions ...

  • Posted in: Forum

    Hello Community, To learn about the uptime information for CSM2, CSM3, and CSM5 production environments for the month of January 2020, see the  https://serviceaide.atlassian.net/wiki/spaces/CloudSMGoldfish/pages/10715137/Monthly+Service+Availability  page. ...

  • Posted in: Forum

    Dear Serviceaide Intelligent Service Management Administrator, We have completed emergency maintenance successfully on CSM3 Production environment. We encourage you to validate and report us immediately if observe any issues.  Thank you. ------------------------------ ...

  • Posted in: Forum

    Dear Serviceaide Intelligent Service Management User, The emergency maintenance to fix most of the ongoing SLA issues have been scheduled to be performed from 11:30 PM EST, Friday 31st Jan 2020 and will continue upto few hours.  No downtime is expected during ...

Recent Top Rated Ideas

  • Posted in: Ideas

    ING Today the ITSM tools industry has lagged behind, we increasingly have more empowered customers and they demand better experiences for their end users, prioritizing accessibility, speed, clarity and flexibility. We need an urgent update, those who ...

    1 person recommends this.
  • Posted in: Ideas

    We often have clients who need to extract who was granted the VIP flag in ISM.  Unfortunately, in Tools > Users, there is not filter for this flag.  We can't pull this out in reporting as reporting is associated with tickets and there may be VIPs who ...

  • Posted in: Ideas

    Seriously.  That is all I want.  Wrap it up, put a bow on it and it will make me a happy camper.  Yes, I know you can set it as required fields on Entry Criteria for workflow.  But there are so many holes to setting it that way.  For example: Quick Close ...

  • Posted in: Ideas

    Dear Serviceaide User, Today we have experienced a brief slowness for 2-3 minutes in CSM3 Production environment and it got recovered immediately .Currently  everything is back to normal and we are continuously monitoring . Regards ------------------------------ ...

  • Posted in: Ideas

    @Carlos Miguel Freire Silva There is a config parameter to help reduce unwanted emails coming into the system. See the following information on the wiki... https://serviceaide.atlassian.net/wiki/spaces/CloudSMGoldfish/pages/2965448/Configure+Inbound+and+Outbound+Email+Messages#ConfigureInboundandOutboundEmailMessages-ConfigureInboundEmailMessages ...

Announcements

  • AI now available in Intelligent Service Management

    Today Servicdeaide announced a powerful new version of Intelligent Service Management (ISM). The new release includes major new AI features that significantly improve mean time to resolution, reduce cost per service request or incident, improve user satisfaction, ... more
  • Voice Driven Virtual Agent

    We announced today Luma IVR, a new interactive voice recognition capability that allows companies to turn their PBX or IVR systems into intelligent virtual agents that simplify and automate the resolution of service requests from customers and enterprise ... more
  • 2020 ISM Maintenance Calendar

    Take a look at the 2020 planned production maintenance windows for Intelligent Service Management (ISM). more

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