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Latest Forum Discussions

  • Posted in: Forum

    Dear CSM2 Serviceaide Users, We would like to inform you that we have temporarily disabled the new features like 'Similar tickets', 'Beta Dashboards' and 'Suggested Solutions' on the ticket details page to resolve the issues we observed related to Advanced Ticket ...

  • Posted in: Forum

    Dear CSM2 Serviceaide Users, The issue related to the Advanced Ticket Center and Ticket Searches have been resolved and our validations are successful.  We request you to perform validations and confirm us if still any issues are being observed.  Apologies for ...

  • Posted in: Forum

    Dear CSM2 Serviceaide Users, We are working actively with all the concerned team involved to resolve the above issue at the earliest. We will keep you posted on this very soon. Regret the inconvenience caused. ------------------------------ Nitin Saxena Senior ...

  • Posted in: Forum

    Dear CSM2 Serviceaide Users, We are working actively with all the concerned team involved to resolve the above issue at the earliest. We will keep youposted on this very soon. Regret the inconvenience caused. ------------------------------ Regards, Shabbir ...

  • Posted in: Forum

    Dear CSM2 Serviceaide Users, We are currently observing issues in 'Advance ticket Center' and in 'Advanced search' features User may see error "Failed to perform the requested operation" while performing above operations, We are actively working to stabilize ...

  • Posted in: Forum

    Hello Community, To learn about the uptime information for CSM2, CSM3, and CSM5 production environments for the month of November 2019, see the https://serviceaide.atlassian.net/wiki/spaces/CloudSMGoldfish/pages/10715137/Monthly+Service+Availability  page. ...

  • Posted in: Forum

    The parameter "ENABLE_GROUP_BASED_ACCESS_CONTROL" blocks group members from searching for tickets not directed to them, but for me to direct a ticket to another group I must also belong to the target group. It's okay not to have access to tickets from other ...

Recent Top Rated Ideas

  • Posted in: Ideas

    Integrate Luma with Microsoft Kaizala can be a great functionality at future. ------------------------------ Ricardo Andrade IT Coordinator Stefanini ------------------------------

    1 person recommends this.
  • Posted in: Ideas

    We currently receive a lot of spam emails in the tool, and we clean these emails through bulk action. However, many of them come without the filled description field, which makes deleting via bulk impossible. The idea is that we can block ticket entry ...

    1 person recommends this.
  • Posted in: Ideas

    The parameter "ENABLE_GROUP_BASED_ACCESS_CONTROL" blocks group members from searching for tickets not directed to them, but for me to direct a ticket to another group I must also belong to the target group. It's okay not to have access to tickets from ...

  • Posted in: Ideas

    Currently when we are going to assign permissions for reports in the Advanced Reports Permissions menu, we need to choose the role, then report back to them. The idea is to include a feature where we can choose the report first, then assign it to the ...

  • Posted in: Ideas

    Automatic rescheduling Dear, it is possible to insert in the tool an option for a second schedule (Report resubmission), when the normal schedule fails. Currently I can set up an email message that failed to send the report via schedule. As attachment. ...

Announcements

  • AI now available in Intelligent Service Management

    Today Servicdeaide announced a powerful new version of Intelligent Service Management (ISM). The new release includes major new AI features that significantly improve mean time to resolution, reduce cost per service request or incident, improve user satisfaction, ... more
  • Voice Driven Virtual Agent

    We announced today Luma IVR, a new interactive voice recognition capability that allows companies to turn their PBX or IVR systems into intelligent virtual agents that simplify and automate the resolution of service requests from customers and enterprise ... more
  • 2020 ISM Maintenance Calendar

    Take a look at the 2020 planned production maintenance windows for Intelligent Service Management (ISM). more

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