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    ITSM Research - Get an Amazon Gift Card

    By: Richard Graves , 8 hours ago
    Posted in: Forum

    Hello Community, We are working on so many new and exciting features and we need your input. We want to build features that you, your analysts and end users will love. We are currently interview administrators and managers on the following topics: Knowledge ...

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    RE: August 2019 Release Webcast

    By: Richard Graves , 8 days ago
    Posted in: Forum

    If you missed today's webcast the recording is available on the ISM Release Notes page here: https://serviceaide.atlassian.net/wiki/spaces/CloudSMGoldfish/pages/769556572/Release+Notes ------------------------------ Richard Graves Serviceaide ---------------- ...

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    RE: August 2019 Release Webcast

    By: Richard Graves , 9 days ago
    Posted in: Forum

    My last reminder on the webcast today, I promise. https://community.serviceaide.com/events/event-description?CalendarEventKey=fb843eb3-91b1-41ba-9495-2e5493435aee&CommunityKey=92cad9d5-609f-4764-bf32-bdf457b3d224&Home=%2fevents%2fmanage-events ------------------------------ ...

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    Announcing ISM Ruby - now available in Staging/Tri ...

    By: Priti Hota , 9 days ago
    Posted in: Forum

    Hello Community,   I'm excited to announce that ISM Ruby is now live in Staging and Trial environments and will be pushed to production on August 24th. This release continues to add new features for existing customers and to help increase value propositions ...

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    RE: August 2019 Intelligent Service Management Upgrade ...

    By: Sai kiran , 10 days ago
    Posted in: Forum

    Dear Serviceaide Intelligent Service Management User, The upgrade completed successfully on CSM5Staging environment. We encourage you to validate this new release and report any issues. ------------------------------ Sai kiran support engineer serviceaide ...

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    RE: August 2019 Release Webcast

    By: Richard Graves , 10 days ago
    Posted in: Forum

    Another reminder for the webcast on Wednesday to learn about all the new features available in your Staging environment now and going live in Production in a few weeks. ------------------------------ Richard Graves Serviceaide ------------------------------

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    RE: August 2019 Intelligent Service Management Upgrade ...

    By: Nualakanti Vidyasagar , 10 days ago
    Posted in: Forum

    Dear Serviceaide Intelligent Service Management User, The upgrade completed successfully on CSMStaging environment. We encourage you to validate this new release and report any issues. ------------------------------ Nualakanti Vidyasagar Support Engineer Serviceaide ...

Recent Top Rated Ideas

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    Relationship of the organization's asset, with the ...

    By: Adriana Rios , one month ago
    Posted in: Ideas

    Ideally, the organization associated with the asset can be configured, such a way that once the user is associated, associate and show this in the organization field of the asset. It's happening in a customer's business case, is that having the option ...

    1 person recommends this.
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    Ad detail to tab Parent Ticket Info in a child tic ...

    By: Leonardo Blay , one month ago
    Posted in: Ideas

    Hi, It would be nice if the field details is present in the tab Parent Ticket Info on a child ticket, similar to the image bellow: This would eliminate the need to open the parent ticket to get some info. Regards. ------------------------------ Leonardo ...

    1 person recommends this.
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    Common Tickets Actions

    By: Adriana Rios , 2 months ago
    Posted in: Ideas

    If feasible, add to the common ticket actions the options of conditions to enter the action and the options of mandatory fields. Thanks The Notify section of the common actions only allows to see the list of System Defined notifications, it would be ...

    1 person recommends this.
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    Reset to page 1 on change of view

    By: David Shears , 22 days ago
    Posted in: Ideas

    A little thing, and might just be me. If you swap between views in advanced ticket center then it keeps the page number you were on. For example, if I'm looking at page 2 of view 1, I now switch to view 2. ATC will load page 2 of view 2. I would've ...

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    Parameter to lock the edition of the fields Email, ...

    By: Jefferson Pereira Macena , one month ago
    Posted in: Ideas

    Hello people, It would be possible to lock the fields (Email, Username, First Name, Last, Middle) I know there is a parameter for the self-service user not to edit the Username. I would like a parameter for the other fields as well. This would be ...

Announcements

  • Participate in User Research to earn an Amazon gift card

    By: Richard Graves Richard Graves , 8 hours ago
    We are working on some exciting features and we need your input. We are currently interviewing administrators and managers on Knowledge Management, Ticket management, reporting, and virtual agents. If you are interested in participating in a 45-minute ... more

  • End of support for Skype for Business with Luma

    By: Richard Graves Richard Graves , 2 months ago
    Microsoft is pushing customers to move to MS Teams and in doing so is shutting down bots from being able to connect through Skype for Business. Existing Luma bots will continue to work with Skype for business until October 31, 2019. However, no new bots ... more

  • Serviceaide named a leader by Forrester!

    By: Richard Graves Richard Graves , 4 months ago
    I am thrilled to announce that industry analyst Forrester has named Serviceaide a leader in The Forrester New Wave™: Standalone Chatbots For IT Operations, Q2 2019. Forrester stated that Luma "Leads the pack with IT operations orientation. Due to ... more

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