Hi, I have received a request to configure automatic ticket creation from inbound email with the following conditions: 1. When the mail comes from the following mail ids, let the tool make it Sev 2. a. User1 b. User2 c. ... d. UserN 2. if the mail subject contains ...
Dear Serviceaide Luma User, This is to notify you of the upcoming Serviceaide Luma upgrade. This release is a maintenance release that includes only defect fixes. The release will be deployed first in Staging and then in Production. If you find any issues ...
Dear ISM / Luma User, This update is to inform you of an emergency maintenance we are doing on automation Server in ISM / LUMA staging environments, due to this maintenance you might observe interruptions in automation services in ISM / Luma staging environments ...
We have completed emergency maintenance in ISM / LUMA staging environments. If you have any questions please contact Serviceaide support. ------------------------------ Regards, The ServiceAide Team ------------------------------ ------------------------------ ...
Dear ISM / Luma User, This update is to inform you of an emergency maintenance we are doing in ISM / LUMA staging environments, due to this maintenance you might observe interruptions of ISM / Luma staging availability for 2-5 mins during maintenance. If you ...
Hello Community, To learn about the uptime information for CSM2, and CSM3 production environments for the month of May 2021, see the https://serviceaide.atlassian.net/wiki/spaces/CloudSMGoldfish/pages/10715137/Monthly+Service+Availability page. Best Regards ...
Dear Luma User, We have completed emergency restart of LUMA 3 Production DB Server . ------------------------------ Regards, The ServiceAide Team ------------------------------
I identified a situation in which a worflow action would be extremely useful for users with a very low level and who would have difficulty using ISM, especially in the case of the mobile application. It would be an action for self-service users, and ...
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