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Latest Forum Discussions

  • Posted in: Forum

    Hello All, The CSM3 production environment maintenance is completed successfully. Please reach out to Support Team in case of any issues. Thank you. ------------------------------ Regards, Shabbir Hussain Serviceaide Support Team ------------------------ ...

  • Posted in: Forum

    Dear Serviceaide User,   This update is to inform all CSM3 production environment ( csm3.servicaide.com ) users that we are performing an urgent infrastructure maintenance currently to upkeep the resources of your system.   The system will be available normally ...

  • Posted in: Forum

    Hello Community, We have received a fix for the Advanced Reporting issue that delayed the upgrade in May. We are busy testing it and plan to roll out this fix in Staging and then upgrade all environments to the latest version of Advanced Reporting with the August ...

  • Posted in: Forum

    Hello Serviceaide User, The upgrade completed successfully on CSM2. We encourage you to validate this new release and report any issues. ------------------------------ Regards, Shabbir Hussain Serviceaide Support Team ------------------------------

  • Posted in: Forum

    The August 2019 maintenance window has been moved from August 10th to August 24th. This window will include a new release, ISM Ruby. Please inform your teams and prepare for testing in Staging approximately 10 days before the 24th. See the latest maintenance calendar ...

  • Posted in: Forum

    I will echo that I personally read every single comment that users add. It is incredibly helpful to get users candid and honest feedback. While there are many ways for administrators to interact with Serviceaide, there are not many opportunities for us to get input ...

  • Posted in: Forum

    Hello Community, Tomorrow 10th July we will be posting the NPS survey that will show up at the bottom of the screen once you are logged into ISM. This survey will  only  show up for analyst and admin users. Self-service (end users) will NOT see this survey. ...

    1 person recommends this.

Recent Top Rated Ideas

  • Posted in: Ideas

    Improve the information delivered in the Backup to the customer. Preferably deliver the same views that are delivered with the Jaspersoft Domain, which to have consolidated information, especially for data sets of Tickets, Surveys and SLAs. VAPP_ITEM ...

    3 people recommend this.
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    Bulk action on users

    Posted in: Ideas

    A little one that might be helpful. I'm doing a mass exercise in moving old contacts to inactive on serviceaide. I imagine if I wasn't being lazy I could do this via the bulk process data option, if I was feeling really efficient I could even setup AD ...

    2 people recommend this.
  • Posted in: Ideas

    It's permanently requested by customer to have a report that shows on line which are the metrics that were met, breached o are aproaching violation of SLA, To have the single column of the SLA Status is not enough. It is recommended to add at least the ...

    2 people recommend this.
  • Posted in: Ideas

    Ideally, the organization associated with the asset can be configured, such a way that once the user is associated, associate and show this in the organization field of the asset. It's happening in a customer's business case, is that having the option ...

    1 person recommends this.
  • Posted in: Ideas

    Hi, It would be nice if the field details is present in the tab Parent Ticket Info on a child ticket, similar to the image bellow: This would eliminate the need to open the parent ticket to get some info. Regards. ------------------------------ Leonardo ...

    1 person recommends this.

Announcements

  • End of support for Skype for Business with Luma

    Microsoft is pushing customers to move to MS Teams and in doing so is shutting down bots from being able to connect through Skype for Business. Existing Luma bots will continue to work with Skype for business until October 31, 2019. However, no new bots ... more
  • Serviceaide named a leader by Forrester!

    I am thrilled to announce that industry analyst Forrester has named Serviceaide a leader in The Forrester New Wave™: Standalone Chatbots For IT Operations, Q2 2019. Forrester stated that Luma "Leads the pack with IT operations orientation. Due to ... more
  • Help design the new ISM Dashboard

    Serviceaide is building a next-generation Dashboard for analysts and managers and we need your input. Over the next few weeks, we want to understand your needs and show you some early wireframes to get your feedback. more

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