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    Ana Novello. Fiz o teste com o anexo e também funcionou. Ele foi herdado. Ana Novello. I did the test with the attachment and it also worked. It was inherited. ------------------------------ Claudio Germano da Costa Pereira Analyst Stefanini Brasilia 61999477027 ...

  • Posted in: Forum

    Olá Ana Novello tudo bem? Eu sei que é possível herdar os dados dos formulários desde que sejam iguais no ticket pai e filho. Quando você cria um ticket a partir de uma ação de fluxo de trabalho os dados são herdados. Com relação a anexos nunca testei se esses ...

  • Posted in: Forum

    Hello Community, To learn about the uptime information for CSM2, and CSM3 production environments for the month of October 2020, see the https://serviceaide.atlassian.net/wiki/spaces/CloudSMGoldfish/pages/10715137/Monthly+Service+Availability  page. Best ...

  • Posted in: Forum

    Hello, Thank you for sharing domain expression language, I was looking for Jaspersoft Community. If anyone want to know more about oracle, go through this link: https://mindmajix.com/oracle-ebs-training Thanks & Regards, Anita ------------------------------ ...

  • Posted in: Forum

    Hello guys! I have a doubt: It is possible for the task ticket to inherit the configuration of the Main ticket (For example: an attachment)? ------------------------------ Ana Novello / Analyst Infoglobo Rio de Janeiro ------------------------------

  • Posted in: Forum

    Dear Serviceaide Intelligent Service Management User, The upgrade completed successfully on Luma2. We encourage you to validate this new release and report any issues. Regards, ------------------------------ Sai kiran support engineer serviceaide ------- ...

  • Posted in: Forum

    Dear Serviceaide Intelligent Service Management User, The upgrade completed successfully on Luma3. We encourage you to validate this new release and report any issues. Regards, ------------------------------ Sai kiran support engineer serviceaide ------- ...

Recent Top Rated Ideas

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    Bulk Process Data

    Posted in: Ideas

    Improve functionality of BULK PROCESS DATA: 1. Allowing the download of the template with the information and fields that are necessary to allow an update, for example, if I want to update the users, allow me to download them and only update the necessary ...

    3 people recommend this.
  • Posted in: Ideas

    Hello, Nowadays, I'm using the api's to query any informations, example: service requests, change, and others, so I would like to use an api about feedback results, I would like to use the method GET, in this moment my goal is use only in queries, I ...

    1 person recommends this.
  • Posted in: Ideas

    To prevent receiving emails that end up accidentally opening new tickets, the parameter "SUBJECT_LINE_TEXTS_TO_DISCARD_INCOMING_EMAIL_PROCESSING" helps, but it is not enough. It would be very useful if there was any resource where we could inform ISM ...

  • Posted in: Ideas

    I would like to suggest that a "trigger" be linked to certain responses provided by requesting users in the satisfaction survey. For example, when a customer replies that he is dissatisfied with the service, an email is automatically forwarded to a specific ...

  • Posted in: Ideas

    Hi, It could be a great enhancement if ISM had an advanced filter in the Relate Asset/CI pop-up window due to the fact in some use cases, analyst need to book an available Asset or CI. So, if we had options to filter based on Status, Model, Manufacture ...

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