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Latest Forum Discussions

  • Posted in: Forum

    Dear Intelligent Service Management customer, We are planning emergency maintenance windows for all Intelligent Service Management (ISM) Staging and Production environments. This is to apply an urgent defect fix and add several new high priority features. We ...

  • Posted in: Forum

    Hi guys, Our Security Office group are trying to implement an automated bot that adds tags, first thing in the email body, to outgoing emails. Such as: - Public - Confidential \ Internal Use Only - Confidential \ Extended - Highly Confidential \ Recipients Only ...

  • Posted in: Forum

    Hi  Jefferson Pereira Macena,  After populating the custom template based upon the categorization and did not updated any values for the custom attributes in that template, Then if you change the categorization the old custom template will be removed and new custom ...

  • Posted in: Forum

    Thanks, Richard. ------------------------------ Leonardo Blay Senior Analyst Infoglobo Rio de Janeiro +55 21 25349747 ------------------------------

  • Posted in: Forum

    Hello Community, We are working hard an on exciting feature that uses Machine Learning to populate the attributes of a ticket. The goal is to save analysts time and eliminate tickets that are sitting unassigned. The feature will use your ticket history to set empty ...

  • Posted in: Forum

    @Leonardo Blay We don't have an out of the box integration but you can use Outbound Web Services to call SAP via REST or SOAP API to unlock an account or trigger a password reset. Learn more here:  https://serviceaide.atlassian.net/wiki/spaces/CloudSMGoldfish/pages/2965321/Configure+Outbound+Web+Services ...

  • Posted in: Forum

    For a bit of background, we didn't have any high priority defect fixes or infrastructure maintenance so we are not using the maintenance window this month. ------------------------------ Richard Graves Serviceaide ------------------------------

Recent Top Rated Ideas

  • Posted in: Ideas

    Complementing this functionality:  https://serviceaide.atlassian.net/wiki/spaces/CloudSMGoldfish/pages/769097806/Enable+Auditing+on+Tickets?src=search adding the fields of the Change Plan section for the Change Request. When a modification is made ...

    3 people recommend this.
  • Posted in: Ideas

    Friends good afternoon, Can you help me with the "Advanced Ticket Center". I did a test, as attached "Colun". I would like to insert the columns for the items (class, category, type and item. I am checking the "Columns for display" list. But I didn't ...

    1 person recommends this.
  • Posted in: Ideas

    Ideally, the organization associated with the asset can be configured, such a way that once the user is associated, associate and show this in the organization field of the asset. It's happening in a customer's business case, is that having the option ...

    1 person recommends this.
  • Posted in: Ideas

    Hi, It would be nice if the field details is present in the tab Parent Ticket Info on a child ticket, similar to the image bellow: This would eliminate the need to open the parent ticket to get some info. Regards. ------------------------------ Leonardo ...

    1 person recommends this.
  • Posted in: Ideas

    Hi guys, Our Security Office group are trying to implement an automated bot that adds tags, first thing in the email body, to outgoing emails. Such as: - Public - Confidential \ Internal Use Only - Confidential \ Extended - Highly Confidential \ Recipients ...

Announcements

  • Participate in User Research to earn an Amazon gift card

    We are working on some exciting features and we need your input. We are currently interviewing administrators and managers on Knowledge Management, Ticket management, reporting, and virtual agents. If you are interested in participating in a 45-minute ... more
  • Serviceaide named a leader by Forrester!

    I am thrilled to announce that industry analyst Forrester has named Serviceaide a leader in The Forrester New Wave™: Standalone Chatbots For IT Operations, Q2 2019. Forrester stated that Luma "Leads the pack with IT operations orientation. Due to ... more
  • Replacement of ISM Automation Center

    In the February 2019 release of ISM, named Pearl, we will be replacing the Automation Center module. This new module will provide a modern automation engine for creating multiple step workflows that connect to 3rd party systems and is tightly integrated ... more

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