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  • Posted in: Forum

    Hello Community, To learn about the uptime information for CSM2, CSM3, and Luma production environments for August 2023, see the https://serviceaide.atlassian.net/wiki/spaces/CloudSMGoldfish/pages/10715137/Monthly+Service+Availability page. Best Regards ...

  • Posted in: Forum

    Dear Serviceaide Intelligent Service Management Administrator, The services are back up and running. We request you to validate and inform Support Team in case if any issues. Apologies for the inconvenience caused. ------------------------------ ...

  • Posted in: Forum

    Dear Serviceaide Intelligent Service Management Administrator, There is an outage on the CSM3 Production environment, we are working on high priority. We'll keep you posted further updates. ------------------------------ Regards, Shabbir Hussain Serviceaide ...

  • Posted in: Forum

    Dear Serviceaide Luma User, This is to notify you of the upcoming Serviceaide Luma upgrade. This release 3.1 includes enhancements and some defect fixes. The release will be deployed in Production. If you find any issues during your testing in Staging please ...

  • Posted in: Forum

    Dear Serviceaide Intelligent Service Management User,, We would like to inform you that we are doing an emergency change on ISM application. Please find the details as below: Maintenance Window: Environment Date Start ...

  • Posted in: Forum

    Dear Serviceaide ISM Administrator, In our constant quest to improve our services, we are planning an upgrade in our mail relay (SMTP) services as part of the ISM system. This will help us in enhancing our outgoing email relay services. We will make these ...

  • Posted in: Forum

    Dear Serviceaide Luma User, Currently the environment is back to normal and the application is stable and working fine. However, the issue is kept under observation. Regards ------------------------------ Serviceaide Team ---------------------- ...

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