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    RE: May 2019 Intelligent Service Management Upgrade ...

    By: Shabbir Hussain , 2 hours ago
    Posted in: Forum

    Dear Serviceaide Intelligent Service Management User, The scope of this weekend's upgrade has been adjusted due to one critical issue with Advanced Reporting. The May feature release, known as Quartz, for Serviceaide Intelligent Service Management(ISM) ...

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    RE: Swagger REST API calls not responding in some ...

    By: Jefferson Pereira Macena , 3 hours ago
    Posted in: Forum

    Hello @Richard Graves are you alright? Are we still facing this problem? Thank you ​ ------------------------------ Jefferson Pereira Macena IT Analyst Fujitsu ------------------------------

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    Swagger REST API calls not responding in some envi ...

    By: Richard Graves , 4 days ago
    Posted in: Forum

    Community We are currently experiencing an issue with REST API calls via Swagger not responding in some environments. We are troubleshooting this issue and will provide an update on the community when we have more detail. We have heard that Postman and other interfaces ...

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    Propagate Worklog from ticket to tasks

    By: Ricardo Andrade , 5 days ago
    Posted in: Forum

    Hi community, When an user create a ticket worklog the information don't replicate to tasks, so analysts need to open the request to verify if user inserted any info before execute the task. I am trying to find alternatives to alert analysts about users worklog ...

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    RE: May 2019 Intelligent Service Management Upgrade ...

    By: Nualakanti Vidyasagar , 6 days ago
    Posted in: Forum

    Dear Serviceaide Intelligent Service Management User,   This update is to inform you that the planned production deployment to Serviceaide Intelligent Service Management(ISM) has been delayed by one week. Thanks to customer input and testing in Staging, we ...

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    RE: May 2019 Intelligent Service Management Upgrade ...

    By: Shabbir Hussain , 7 days ago
    Posted in: Forum

    Dear Serviceaide Intelligent Service Management User, The upgrade completed successfully on CSM2Staging environment. We encourage you to validate this new release and report if any issues. ------------------------------ Shabbir Hussain Serviceaide Support ...

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    RE: May 2019 Intelligent Service Management Upgrade ...

    By: Nualakanti Vidyasagar , 8 days ago
    Posted in: Forum

    Dear Serviceaide Intelligent Service Management User, The upgrade completed successfully on CSM5Staging environment. We encourage you to validate this new release and report if any issues. Regards , The Serviceaide  Team

Recent Top Rated Ideas

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    Created Data Set for SLAs and Feedback (Survey) Reports ...

    By: Adriana Rios , one month ago
    Posted in: Ideas

    It is a constant need for all customers to ask us to help them with the tables to generate Surveys Reports Details and SLAs Reports Details, normally I follow these two articles to add the corresponding tables to the Custom Domain. My proposal is that ...

    3 people recommend this.
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    Parameter active or inactive Inherit the Reporter and ...

    By: Adriana Rios , one month ago
    Posted in: Ideas

    Create a parameter or configuration that allows to activate or inactive the Inherit the Reporter and Reporter For from the Incident when using the action of the Create Problem from the Incident. ------------------------------ Adriana Rios Presales Consultant ...

    3 people recommend this.
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    Bulk action on users

    By: David Shears , 20 days ago
    Posted in: Ideas

    A little one that might be helpful. I'm doing a mass exercise in moving old contacts to inactive on serviceaide. I imagine if I wasn't being lazy I could do this via the bulk process data option, if I was feeling really efficient I could even setup AD ...

    2 people recommend this.
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    Add tables, views and fields to the delta extract backup, ...

    By: Adriana Rios , 20 days ago
    Posted in: Ideas

    Improve the information delivered in the Backup to the customer. Preferably deliver the same views that are delivered with the Jaspersoft Domain, which to have consolidated information, especially for data sets of Tickets, Surveys and SLAs. VAPP_ITEM ...

    2 people recommend this.
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    Add SLA Columns in the Ticket Center View

    By: Adriana Rios , 26 days ago
    Posted in: Ideas

    It's permanently requested by customer to have a report that shows on line which are the metrics that were met, breached o are aproaching violation of SLA, To have the single column of the SLA Status is not enough. It is recommended to add at least the ...

    2 people recommend this.

Announcements

  • Serviceaide named a leader by Forrester!

    By: Richard Graves Richard Graves , one month ago
    I am thrilled to announce that industry analyst Forrester has named Serviceaide a leader in The Forrester New Wave™: Standalone Chatbots For IT Operations, Q2 2019. Forrester stated that Luma "Leads the pack with IT operations orientation. Due to ... more

  • Help design the new ISM Dashboard

    By: Richard Graves Richard Graves , one month ago
    Serviceaide is building a next-generation Dashboard for analysts and managers and we need your input. Over the next few weeks, we want to understand your needs and show you some early wireframes to get your feedback. more

  • Replacement of ISM Automation Center

    By: Richard Graves Richard Graves , 4 months ago
    In the February 2019 release of ISM, named Pearl, we will be replacing the Automation Center module. This new module will provide a modern automation engine for creating multiple step workflows that connect to 3rd party systems and is tightly integrated ... more

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