Dear Serviceaide Intelligent Service Management User, This is to notify you of the upcoming Serviceaide Intelligent Service Management upgrade. This release is April Maintenance release that includes some enhancements to existing features and defect fixes. ...
Hello Community, To learn about the uptime information for CSM2, and CSM3 production environments for the month of March 2021, see the https://serviceaide.atlassian.net/wiki/spaces/CloudSMGoldfish/pages/10715137/Monthly+Service+Availability page. Best ...
Dear Serviceaide Intelligent Service Management User, The maintenance on CSM3 environment has been successfully completed . We request you to perform validations and report to support for any issues observed. Thanks ------------------------------ ...
Dear Serviceaide Intelligent Service Management User, The maintenance on CSM2 environment was successfully completed on 20 March 2021. We request you to keep monitoring and report to support for any issues encountered. Thanks ------------------------------ ...
Dear Luma3 User, The fix for the Agent Chat Console is applied in Luma 3 Production. Request you to validate the environment and report any issues to the Support Team. ------------------------------ Regards, Shabbir Hussain Serviceaide Support Team ------- ...
Dear Luma3 User, We are applying an emergency patch at 3:30 AM PST today to solve one of the issues with the Agent chat console and there may be downtime of 5 minutes to access Skill builder or the Agent chat console. ------------------------------ Regards, ...
Dear Serviceaide User, The maintenance is completed successfully, Request you to validate the performance of Luma3 Environment and report to the Support Team if any issues. ------------------------------ Regards, Shabbir Hussain Serviceaide Support Team ...
Recently I've had analysts needing to change tickets that are at closed status, under "configuration parameters (beta)" you have to select at least one status from the list provided. Under the old 'config parameters' option the box is free-entry so I've ...
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