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  • Posted in: Forum

    Is it possible to create an URL to pre-select wich category I want? For example, I would like to create a URL https://recursoshumanos.infoservicos.infoglobo.com.br redirecting to https://csm3.serviceaide.com/#WORKSPACES-SERVICE-DESK-Service-Catalog but with categorization ...

  • Posted in: Forum

    Can I have different worklog mail templates for different organizations? I was looking into the docs and found that there is a System Defined Communication Template ID -29 that is used when I check the flag " Send as an e-mail " in Worklog. I need multiple templates, ...

  • Posted in: Forum

    Dear Serviceaide Intelligent Service Management User, The upgrade completed successfully on CSM2. We encourage you to validate this new release and report any issues. ------------------------------ Regards, Shabbir Hussain Serviceaide Support Team ------- ...

  • Posted in: Forum

    Dear Serviceaide Intelligent Service Management User, The upgrade completed successfully on CSM3. We encourage you to validate this new release and report any issues. ------------------------------ Regards, Shabbir Hussain Serviceaide Support Team ...

  • Posted in: Forum

    Dear Serviceaide Intelligent Service Management User, The upgrade completed successfully on CSM Staging environment & CSM2 Staging environment. We encourage you to validate this new release and report any issues. Regards, ------------------------------ Sai ...

  • Posted in: Forum

    Dear Serviceaide Intelligent Service Management User, This is to notify you of the upcoming Serviceaide Intelligent Service Management upgrade. This release is a January Maintenance release that  includes some enhancements to existing features and defect fixes. ...

  • Posted in: Forum

    Dear Serviceaide Intelligent Service Management User, The Vivianite Maintenance release upgrade has successfully completed on CSM2 Production enviornment. We encourage you to validate this new release and report any issues. Regards, ------------------------------ ...

Recent Top Rated Ideas

  • Posted in: Ideas

    Just as there is a Related CI field in the list of Mandatory Fields for Process Workflows, should exist in the list to require in a flow the relationship with Related Asset, Related Project, Related Ticket, Related Attachment ------------------------------ ...

  • Posted in: Ideas

    To prevent receiving emails that end up accidentally opening new tickets, the parameter "SUBJECT_LINE_TEXTS_TO_DISCARD_INCOMING_EMAIL_PROCESSING" helps, but it is not enough. It would be very useful if there was any resource where we could inform ISM ...

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    Serviceaide has a business continuity plan which ensures full staffing and no impact to our operations and support services during these times of uncertainty. As always feel free to contact support in the manner you are accustomed for any support related ... more

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