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  • Posted in: Forum

    Hi Julio, Unfortunally is not possible to create Web Service Lookup Custom Attribute for that, but you can use the "Contacts and Groups" to manage it. When you select a related contact, you need to select the relation type The point here is: I did not know ...

  • Posted in: Forum

    Dear Serviceaide Intelligent Service Management User, The issue related to the Global Search on CSM3 Production environment has been resolved. Currently the global search functionality is working fine. However, the issue is kept under observation. ------------------------------ ...

  • Posted in: Forum

    Dear Serviceaide Intelligent Service Management User, The team is still investigating the issue related to the Global search on the CSM Production environment. We will keep posting with regular updates. Apologies for the inconvenience. ------------------------------ ...

  • Posted in: Forum

    Dear Serviceaide Intelligent Service Management User, The team is still investigating the issue related to the Global search on the CSM Production environment. We will keep posting the regular updates. ------------------------------ Regards, Shabbir Hussain ...

  • Posted in: Forum

    Dear Serviceaide Intelligent Service Management User, We are observing the issue related to the Global Search on CSM3 Production environment again and concerned teams are already working on it. We will keep you posted on this soon. ------------------------------ ...

  • Posted in: Forum

    Dear Serviceaide Intelligent Service Management User, The issue related to the Global Search on CSM3 Production environment has been resolved. Currently the global search functionatlity is working fine. However, the issue is kept under observation. Regards ...

  • Posted in: Forum

    Dear Serviceaide Intelligent Service Management User, The team is still investigating the issue related to the Global search on the CSM Production environment. We will keep posting the regular updates. Regards ------------------------------ Serviceaide ...

Recent Top Rated Ideas

  • Posted in: Ideas

    Will be good if we are able to save our draft automation processes. During this creation we sometime need to make a break or adjust some integration, so you did not have the chance to save the process with errors and go back after to keep the creation ...

  • Posted in: Ideas

    In the workflow, it is possible to use date fields in the assignment, but if it is necessary to indicate a period between one date and another, or between hours it is not possible. Change (change request´s)execution rules in many cases require, for example, ...

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  • Impact of Apache log4j Vulnerability

    Dear Serviceaide User, In light of the Common Vulnerabilities and Exposures (CVE-2021-44228 / Log4j, We have analyzed and remediated potential vulnerabilities on all Luma and ISM products.  We are actively working to identify and remediate the vulnerability ... more

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