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    Automatically Populate Fields using API gets

    By: Stephen Warne , 4 days ago
    Posted in: Forum

    I have a number of use cases for automatically completing fields in a ticket by automatically pulling information from other systems through API. Is this capability on the roadmap? It would be a very powerful addtion. Stephen. Sent from my iPhone

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    RE: Help in REST API

    By: Leonardo Blay , 5 days ago
    Posted in: Forum

    Hi, Two additional questions: 1 - How can I filter multiple fields? I want to filter AssignedGroupID = 196 and NonTranslatedTicketStatus = Active. I've tried multiple filter parameters, same filter parameter with multiple optin separetad by , or ;  https://csm3.serviceaide.com/csmconnector/ServiceRequest?filter=(AssignedGroupID ...

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    2020 ISM Maintenance calendar now posted

    By: Richard Graves , 7 days ago
    Posted in: Forum

    Hello Community, We just updated the ISM planned production maintenance dates for 2020. Take a look and mark your calendars. https://serviceaide.atlassian.net/wiki/spaces/CloudSMGoldfish/pages/4721903/Maintenance+Calendar Any changes to these dates will be communicated ...

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    RE: CSM2 Production Environment Outage

    By: Sai kiran , 7 days ago
    Posted in: Forum

    Dear Serviceaide Intelligent Service Management Administrator, The application csm2 production environment is back to normal. We encourage you to validate and report any issues. Regards, Serviceaide Team ------------------------------ Sai kiran support engineer ...

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    CSM2 Production Environment Outage

    By: Sai kiran , 7 days ago
    Posted in: Forum

    Dear Serviceaide Intelligent Service Management Administrator, There is an outage on the CSM2 Production environment, we are working on high priority. We'll keep you posted further updates. Thanks SaiKiran ------------------------------ Sai kiran support engineer ...

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    RE: INTELLIGENT SERVICE MANAGEMENT EMERGENCY MAINTENANCE ...

    By: Bharath Laggisetty , 7 days ago
    Posted in: Forum

    Dear Serviceaide Intelligent Service Management Users, The emergency maintenance has been completed successfully on CSM3 Production. We encourage you to validate and report any issues. Thank you ------------------------------ Bharath Laggisetty Support Engineer ...

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    RE: Catch impact on a specific categorization

    By: Nadeem Ather , 8 days ago
    Posted in: Forum

    This may not be the perfect solution, but if your ultimate goal is to control SLA based on categorization, you may as well modify the SLA custom condition. This approach may take some additional admin overhead but will serve the purpose. And SLA does get updated ...

Recent Top Rated Ideas

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    Enable Auditing for Change Plan Section for Change ...

    By: Adriana Rios , one month ago
    Posted in: Ideas

    Complementing this functionality:  https://serviceaide.atlassian.net/wiki/spaces/CloudSMGoldfish/pages/769097806/Enable+Auditing+on+Tickets?src=search adding the fields of the Change Plan section for the Change Request. When a modification is made ...

    3 people recommend this.
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    Advanced Ticket Center Improvement

    By: Jefferson Pereira Macena , one month ago
    Posted in: Ideas

    Friends good afternoon, Can you help me with the "Advanced Ticket Center". I did a test, as attached "Colun". I would like to insert the columns for the items (class, category, type and item. I am checking the "Columns for display" list. But I didn't ...

    1 person recommends this.
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    Automatic rescheduling

    By: Jefferson Pereira Macena , 13 days ago
    Posted in: Ideas

    Automatic rescheduling Dear, it is possible to insert in the tool an option for a second schedule (Report resubmission), when the normal schedule fails. Currently I can set up an email message that failed to send the report via schedule. As attachment. ...

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    RE: Inbound email rules

    By: Leonardo Blay , one month ago
    Posted in: Ideas

    Hi Nelson, I guess it's already possible. Incoming mails can do pretty much anything if you configure it using routing. There is a field there for you to specify words and if the ticket number is in the subject, you update the ticket, instead of creating ...

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    RE: Inbound email rules

    By: Jefferson Pereira Macena , one month ago
    Posted in: Ideas

    Hi Nelson, I believe this already exists in ISM. see link: https://serviceaide.atlassian.net/wiki/spaces/CloudSMGoldfish/pages/2965353/Configure+a+Reason+Code+for+Ticket+Updates+through+Email https://serviceaide.atlassian.net/wiki/spaces/CloudSMGoldfishBR/pages/3649706 ...

Announcements

  • 2020 ISM Maintenance Calendar

    By: Richard Graves Richard Graves , 7 days ago
    Take a look at the 2020 planned production maintenance windows for Intelligent Service Management (ISM). more

  • Participate in User Research to earn an Amazon gift card

    By: Richard Graves Richard Graves , 2 months ago
    We are working on some exciting features and we need your input. We are currently interviewing administrators and managers on Knowledge Management, Ticket management, reporting, and virtual agents. If you are interested in participating in a 45-minute ... more

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    I am thrilled to announce that industry analyst Forrester has named Serviceaide a leader in The Forrester New Wave™: Standalone Chatbots For IT Operations, Q2 2019. Forrester stated that Luma "Leads the pack with IT operations orientation. Due to ... more

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