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  • Posted in: Forum

    Dear Serviceaide Intelligent Service Management User, I wanted to let you know that we've implemented a workaround for the reported issue, and we can now attach all file formats without any problems. We discovered that the issue was caused by the new 'Generate ...

  • Posted in: Forum

    Dear Serviceaide Intelligent Service Management User, We will be applying the work around for the reported issue with Attachment issue. We are currently testing in staging and will keep you posted. Appreciate your patience. ------------------------------ ...

  • Posted in: Forum

    Dear Serviceaide Intelligent Service Management User, Just want to keep you updated, all the relevant teams on working on it and we will keep you posted on it soon. Regret the inconvenience caused. ------------------------------ Regards, Shabbir Hussain ...

  • Posted in: Forum

    Hello All, We've noticed an issue with attachments in certain specific formats(.xlsx, docx), and we're actively working to resolve it. We'll keep you updated as soon as we have more information. ------------------------------ Regards, Shabbir ...

  • Posted in: Forum

    Dear Serviceaide Intelligent Service Management User, The upgrade was completed successfully on CSM3 and CSM2. We encourage you to validate this new release and report any issues. ------------------------------ Tushar Bhayani ServiceAide ---------- ...

  • Posted in: Forum

    Dear Serviceaide Intelligent Service Management User, The upgrade was completed successfully on CSMStaging. We encourage you to validate this new release and report any issues. ------------------------------ Regards, Shabbir Hussain Serviceaide Support Team ...

  • Posted in: Forum

    Dear Serviceaide Intelligent Service Management User, We encountered an issue in the CSM3 Production environment, detailed as follows: - Affected Environment: CSM3 Production - Issue: Unable to log in using Single Sign-On - Date: ...

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