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  • Posted in: Forum

    Hello Community, To learn about the uptime information for CSM2, CSM3, and Luma production environments for the month of June 2022, see the https://serviceaide.atlassian.net/wiki/spaces/CloudSMGoldfish/pages/10715137/Monthly+Service+Availability page. ...

  • Posted in: Forum

    Hello Community, To learn about the uptime information for CSM2, CSM3, and Luma production environments for the month of May 2022, see the https://serviceaide.atlassian.net/wiki/spaces/CloudSMGoldfish/pages/10715137/Monthly+Service+Availability page. ...

  • Posted in: Forum

    Dear Serviceaide Intelligent Service Management User, The upgrade has been completed successfully on CSM3 Production environment. We encourage you to validate this new release and report if there are any issues. Regards, ------------------------------ Serviceaide ...

  • Posted in: Forum

    Dear Serviceaide Intelligent Service Management User, The upgrade has been completed successfully on CSM2 Production environment. We encourage you to validate this new release and report if there are any issues. Regards, ------------------------------ Serviceaide ...

  • Posted in: Forum

    I would like to express my gratitude for the patience and always prompt service of the ServiceAide team to support me. Even in small matters and realizing that the problems are actually failures or inattention of the person asking for help. A big thank you to ...

  • Posted in: Forum

    Dear Serviceaide Intelligent Service Management User, The upgrade was completed successfully on Trial environment. We encourage you to validate this new release and report any issues. Regards, ------------------------------ Serviceaide Team ----------- ...

  • Posted in: Forum

    Dear Serviceaide Intelligent Service Management User, The upgrade was completed successfully on CSM2 Staging environment. We encourage you to validate this new release and report any issues. Regards, ------------------------------ Serviceaide Team ---- ...

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  • Impact of Apache log4j Vulnerability

    Dear Serviceaide User, In light of the Common Vulnerabilities and Exposures (CVE-2021-44228 / Log4j, We have analyzed and remediated potential vulnerabilities on all Luma and ISM products.  We are actively working to identify and remediate the vulnerability ... more

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