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  • Posted in: Forum

    Hi everyone Team, I have an urgent query, one of our customers wants to do something that I don't know if it is possible. currently the only way to access the tool is: https://csm3.serviceaide.com/ for production. the customer wants to somehow remove that route ...

  • Posted in: Forum

    Dear Serviceaide Intelligent Service Management User, The issue related to the Global Search on CSM3 Production environment is fine now. Currently the global search functionatlity is working. However, the issue is kept under observation. Regards ------------------------------ ...

  • Posted in: Forum

    Dear Serviceaide Intelligent Service Management User, Currently we are observing some issues with the Global Search on CSM3 Production environment. We are actively investigating the issue. We apologize for the inconvenience. Regards ------------------------------ ...

  • Posted in: Forum

    Hi, A client wants to clear the planned_start_date and planned_end_date information when the change request is re-opened. I tried to update using Process Designer, but the field is not available. Anyone has an idea about how to achieve that? Thanks! PS: I tried ...

  • Posted in: Forum

    Dear Serviceaide Intelligent Service Management User, The issue related to the Global Search on CSM3 Production environment is fine now. Currently the global search functionatlity is working. However, the issue is kept under observation. Regards ------------------------------ ...

  • Posted in: Forum

    Dear Serviceaide Intelligent Service Management User, The team is still investigating the issue related to the Global search on the CSM Production environment. We will keep posting the regular updates. Regards ------------------------------ Serviceaide ...

  • Posted in: Forum

    Dear Serviceaide Intelligent Service Management User, Currently we are observing some issues with the Global Search on CSM3 Production environment. We are actively investigating the issue. We apologize for the inconvenience. Regards ------------------------------ ...

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