Dear Serviceaide Luma User, As part of this upgrade: This is to upgrade all prompts to leverage GPT 5.x model from GPT 4.x that we have in the system. The upgrade will apply only to system prompts . There will be no changes to your existing custom ...
Dear Serviceaide Luma User, The upgrade got completed successfully on Lumapro and Lumaproedge. We encourage you to validate this new release and report any issues. ------------------------------ Tushar Bhayani ServiceAide ------------------------------
System Duration Start Time/End Time BST Start Time/End Time PDT Start Time/End Time IST Comments Lumastar and Lumaace 30 Minutes 15-06-2026 5:30 AM – 6:00 AM 14-06-2026 09:30 PM - 10:00 PM 15-06-2026 ...
Dear Serviceaide Customer, The Maintenance for SSL Digital Certificates Renewal On all Production Environments ( Luma Pro, CSM2 / CSM3 Production) has been completed. Regards, ------------------------------ Jaydeep Patel Principle Support Engineer ServiceAide ...
We are being required to have certain items included for resolution worklogs like root cause, actions taken, etc. Is there a way to create a custom worklog that prepopulates text? ------------------------------ Thanks, Jeff ------------------------------
Dear Serviceaide Customer, Please find the 'si' file attached which can be used in ADSync folder once the MAINTENANCE FOR SSL DIGITAL CERTIFICATES is completed for Staging and Production. ------------------------------ Regards, Shabbir Hussain ...
Dear Serviceaide Customer, The Maintenance for SSL Digital Certificates Renewal o n all Non-Production Environments. (Luma STAR, CSM Staging, CSM TRIAL) has been completed. Regards, ------------------------------ Anupam Bose ----------------------- ...
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