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  • Posted in: Forum

    @David Shears To your point about a team not having self-service interactions. I can speak to the design of the discussion tab to help with a bit of context. The tab is designed to filter out the noise by default and just focus on the discussion about resolving ...

  • Posted in: Forum

    Dear Serviceaide Intelligent Service Management User, The emergency infrastructure maintenance has been completed successfully on CSM2 Production Environment (https://csm2.serviceaide.com) . We encourage you to validate and report any issues. Regards, ...

  • Posted in: Forum

    Dear Serviceaide Intelligent Service Management User, This update is to inform you of an emergency infrastructure maintenance on November 28, 2018  November 27, 2018 between 8.30 PM GMT to 09:00 PM GMT for CSM2 Production Environment (https://csm2.serviceaide.com). ...

  • Posted in: Forum

    Colegas bom dia, Gostaria de saber, se seria possível deixar os campos First Name, Last Name e Job Title sem a possibilidade de edição pelos usuários Self Service? Ja verifiquei que existe o parametro "ALLOW_EDITING_USER_NAME" mas se trata de "Username". ...

  • Posted in: Forum

    One little bit of feedback I've had from the team here on the "Discussion" view: It would be nice if there was an option (either at slice or analyst level) to set whether or not that's the default view, if a particular team doesn't do much self-service interaction ...

  • Posted in: Forum

    Hello again Community, I wanted to offer a roadmap briefing to all of our existing customers and partners. If you are interested in seeing where Serviceaide is going in 2019 and 2020 please reach out to me and we can set up a meeting .  Most importantly I want ...

  • Posted in: Forum

    Hi Community, We are looking into the feasibility of allowing ISM Admins to build custom training into ISM . I'm sure you've noticed more banners and pop-ups informing you of new features. Would you be interested in having control to create your own guides to ...

Recent Top Rated Ideas

  • Posted in: Ideas

    I would also like to see the email be saved as a file attachment to the ticket so that you have an unedited copy of what was submitted. ------------------------------ Elizabeth Barlow INTERNATIONAL SPEEDWAY CORPORATION DAYTONA BEACH --------------- ...

    1 person recommends this.
  • Posted in: Ideas

    Hello Team, We have an email integration built and there are situations the entire email content is not updated in CSM details tab due to char limit of 4000. Can we increase this limit. regards, Shekar ------------------------------ Shekar Iyer Principal ...

    1 person recommends this.
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    CSM App Notifications

    Posted in: Ideas

    It would be great if the CSM App, in our case on iOS, would have the notification option either when new tickets have been opened and/or when there is an update to a ticket.  So we would get both a visual and audio notification would be very helpful when ...

    1 person recommends this.
  • Posted in: Ideas

    Colleagues good morning, would it be possible to implement the functionality in the next tool update? I wonder if it would be possible to leave the First Name, Last Name and Job Title fields without the possibility of editing by the Self Service users? ...

  • Posted in: Ideas

    Sorry to bump such an old idea but I was looking for a way to do this and stumbled over the post. We're trying to get our analysts to make more use of the source so we can track phone/email/out of hours/etc, in 99% of cases they're remembering but I'd ...

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    I wanted to make a quick reach out and see if anyone has used the Zapier integration yet? If anyone has, I would love to hear how your team is using it. As a little incentive for sharing, we will give you a $25 Amazon gift card. Email me at mac.guinn@serviceaide.com more
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    A more formal announcement will be made very soon, but I wanted to let all customers know that Cloud Service Management (CSM) has been renamed to Intelligent Service Management. We changed the name to better align with our AI vision and new company branding. What ... more
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