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  • Posted in: Forum

    Dear Serviceaide Intelligent Service Management User, The upgrade completed successfully on CSM5 production environment. We encourage you to validate this new release and report if any issues. Regards, ------------------------------ Serviceaide Support Team ...

  • Posted in: Forum

    Dear Serviceaide Intelligent Service Management User, The upgrade completed successfully on CSM2 production environment. We encourage you to validate this new release and report if any issues. Regards, ------------------------------ Serviceaide Support Team ...

  • Posted in: Forum

    Dear Serviceaide Intelligent Service Management User, The upgrade completed successfully on CSM3 production environment. We encourage you to validate this new release and report if any issues. ------------------------------ Serviceaide Support Team ------ ...

  • Posted in: Forum

    Dear Serviceaide Intelligent Service Management User, We would like to inform you that today we experienced a brief outage of 5-7 minutes in CSM2 Production environment where users faced difficulties in logging into the application. The issue is completely ...

  • Posted in: Forum

    Dear Serviceaide Intelligent Service Management User, Please note that the certificate update steps are applicable only if you are using ADSync utility. Below are the steps for importing the new/updated certificate for ADSync utility : Click the View ...

  • Posted in: Forum

    Dear Serviceaide Intelligent Service Management User,   As part of the emergency maintenance of Serviceaide Intelligent Service Management, SSL digital certificates for the domain *.serviceaide.com has been renewed. This update ensures the securability ...

  • Posted in: Forum

    Dear Serviceaide Intelligent Service Management User, The upgrade completed successfully on CSM5Staging environment. We encourage you to validate this new release and report if any issues. ------------------------------ Serviceaide Support Team ---------- ...

Recent Top Rated Ideas

  • Posted in: Ideas

    We currently receive a lot of spam emails in the tool, and we clean these emails through bulk action. However, many of them come without the filled description field, which makes deleting via bulk impossible. The idea is that we can block ticket entry ...

    2 people recommend this.
  • Posted in: Ideas

    Integrate Luma with Microsoft Kaizala can be a great functionality at future. ------------------------------ Ricardo Andrade IT Coordinator Stefanini ------------------------------

    1 person recommends this.
  • Posted in: Ideas

    Dear Serviceaide User, Today we have experienced a brief slowness for 2-3 minutes in CSM3 Production environment and it got recovered immediately .Currently  everything is back to normal and we are continuously monitoring . Regards ------------------------------ ...

  • Posted in: Ideas

    @Carlos Miguel Freire Silva There is a config parameter to help reduce unwanted emails coming into the system. See the following information on the wiki... https://serviceaide.atlassian.net/wiki/spaces/CloudSMGoldfish/pages/2965448/Configure+Inbound+and+Outbound+Email+Messages#ConfigureInboundandOutboundEmailMessages-ConfigureInboundEmailMessages ...

  • Posted in: Ideas

    The parameter "ENABLE_GROUP_BASED_ACCESS_CONTROL" blocks group members from searching for tickets not directed to them, but for me to direct a ticket to another group I must also belong to the target group. It's okay not to have access to tickets from ...

Announcements

  • AI now available in Intelligent Service Management

    Today Servicdeaide announced a powerful new version of Intelligent Service Management (ISM). The new release includes major new AI features that significantly improve mean time to resolution, reduce cost per service request or incident, improve user satisfaction, ... more
  • Voice Driven Virtual Agent

    We announced today Luma IVR, a new interactive voice recognition capability that allows companies to turn their PBX or IVR systems into intelligent virtual agents that simplify and automate the resolution of service requests from customers and enterprise ... more
  • 2020 ISM Maintenance Calendar

    Take a look at the 2020 planned production maintenance windows for Intelligent Service Management (ISM). more

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