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    RE: Serviceaide Vivianite Release for all Data Cen ...

    By: Jayaprakash Ranabotu , 6 days ago
    Posted in: Forum

    Dear Serviceaide Intelligent Service Management User, The upgrade completed successfully on CSM2. We encourage you to validate this new release and report any issues. ------------------------------ Thanks & Regards Serviceaide Support -------------------- ...

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    RE: Serviceaide Vivianite Release for all Data Cen ...

    By: Jayaprakash Ranabotu , 6 days ago
    Posted in: Forum

    Dear Serviceaide Intelligent Service Management User, The upgrade completed successfully on CSM3. We encourage you to validate this new release and report any issues. ------------------------------ Thanks & Regards Serviceaide Support ---------------------- ...

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    RE: Serviceaide Vivianite Release for all Data Cen ...

    By: Sai kiran , 11 days ago
    Posted in: Forum

    Dear Serviceaide Intelligent Service Management User The upgrade completed successfully on CSMStaging and CSM2Staging environments.  We encourage you to validate this new release and report any issues. Regards, ------------------------------ Serviceaide Team ...

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    Serviceaide Vivianite Release for all Data Centers

    By: Nualakanti Vidyasagar , 18 days ago
    Posted in: Forum

    Dear Serviceaide Intelligent Service Management User, This is to notify you of the upcoming Serviceaide Intelligent Service Management upgrade. This release is called Vivianite release that  includes new features, customer ideas from the community, and defect ...

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    Monthly Availability Report

    By: Sneha Tripathi , 26 days ago
    Posted in: Forum

    Hello Community, To learn about the uptime information for CSM2, and CSM3 production environments for the month of September 2020, see the https://serviceaide.atlassian.net/wiki/spaces/CloudSMGoldfish/pages/10715137/Monthly+Service+Availability  page. ...

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    CCTI Visualization

    By: Felipe Romaniuc , one month ago
    Posted in: Forum

    Hello guys! We face a situation at a customer that requires a different approach that we are used to deal. After we implemented the CCTI families feature, we noted that the visualization filter of the CCTI´s are only applied after we select the requester. Our ...

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    On-Demand Staging

    By: Jayaprakash Ranabotu , one month ago
    Posted in: Forum

    Dear Serviceaide User, This is to notify you that the Serviceaide Staging environment goes On-Demand effective from 20th September 2020 , please find details here Regards, The Serviceaide Team

    1 person recommends this.

Recent Top Rated Ideas

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    Bulk Process Data

    By: Adriana Rios , one month ago
    Posted in: Ideas

    Improve functionality of BULK PROCESS DATA: 1. Allowing the download of the template with the information and fields that are necessary to allow an update, for example, if I want to update the users, allow me to download them and only update the necessary ...

    3 people recommend this.
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    Feedback Results - API

    By: Thaisa Fernandes , 26 days ago
    Posted in: Ideas

    Hello, Nowadays, I'm using the api's to query any informations, example: service requests, change, and others, so I would like to use an api about feedback results, I would like to use the method GET, in this moment my goal is use only in queries, I ...

    1 person recommends this.
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    Trigger for Satisfaction Survey

    By: Fernando Pan , 17 days ago
    Posted in: Ideas

    I would like to suggest that a "trigger" be linked to certain responses provided by requesting users in the satisfaction survey. For example, when a customer replies that he is dissatisfied with the service, an email is automatically forwarded to a specific ...

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    Create advanced filters in Relate Asset/CI in tick ...

    By: Jean Shinohara , 18 days ago
    Posted in: Ideas

    Hi, It could be a great enhancement if ISM had an advanced filter in the Relate Asset/CI pop-up window due to the fact in some use cases, analyst need to book an available Asset or CI. So, if we had options to filter based on Status, Model, Manufacture ...

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    CCTI Visualization

    By: Felipe Romaniuc , one month ago
    Posted in: Ideas

    Hello guys! We face a situation at a customer that requires a different approach that we are used to deal. After we implemented the CCTI families feature, we noted that the visualization filter of the CCTI´s are only applied after we select the requester. ...

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    Serviceaide has a business continuity plan which ensures full staffing and no impact to our operations and support services during these times of uncertainty. As always feel free to contact support in the manner you are accustomed for any support related ... more

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    Today Servicdeaide announced a powerful new version of Intelligent Service Management (ISM). The new release includes major new AI features that significantly improve mean time to resolution, reduce cost per service request or incident, improve user satisfaction, ... more

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