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Latest Forum Discussions

  • Posted in: Forum

    Dear Intelligent Service Management User, This is to keep you informed that we had observed a brief performance issue for the CSM3 Production environment. The performance issue was observed around 6:22 AM PDT. The environment is now up and running. If you are ...

  • Posted in: Forum

    Hello Community, To learn about the uptime information for CSM2, and CSM3 production environments for the month of July 2020, see the https://serviceaide.atlassian.net/wiki/spaces/CloudSMGoldfish/pages/10715137/Monthly+Service+Availability  page. Best ...

  • Posted in: Forum

    Dear Intelligent Service Management User, This is to keep you informed that we had observed a brief performance issue for the CSM3 Production environment. The performance issue was observed around 7:55 AM PDT. The environment is now up and running without any ...

  • Posted in: Forum

    Dear  ISM Administrator, As communicated earlier, we have disabled the TLS 1.0  & 1.1 versions in all ISM Staging Environments and the production roll out will be scheduled on 22nd of August.  This is to provide more time for our customers to prepare yourselves ...

  • Posted in: Forum

    Dear Serviceaide Intelligent Service Management User, The upgrade completed successfully on successfully on Support Environment (https://support.serviceaide.com/), We encourage you to validate this new release and report any issues. Regards, ------------------------------ ...

  • Posted in: Forum

    Dear Serviceaide Intelligent Service Management User, The upgrade completed successfully on CSM2 production environment. We encourage you to validate this new release and report any issues. ------------------------------ Regards, Shabbir Hussain Serviceaide ...

  • Posted in: Forum

    Dear Serviceaide Intelligent Service Management User, The upgrade completed successfully on CSM3. We encourage you to validate this new release and report any issues. ------------------------------ Regards, Shabbir Hussain Serviceaide Support Team -------- ...

Recent Top Rated Ideas

  • Posted in: Ideas

    Hi This is my first post in the community.  When it comes to Service Catalog the segregation of viewers via Groups or Roles does not suffice to pick the right item. The Categories dropdown list of the Service Catalog is not very intuitive for the average ...

    3 people recommend this.
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    RESOLUTION FIELD

    Posted in: Ideas

    Is it possible that the RESOLUTION field is unified, I mean, that it's in a common table, that it's the same field for INCIDENTS and for REQUESTS, currently they are fields that are in separate tables, it's difficult to generate a unified report when ...

    3 people recommend this.
  • Posted in: Ideas

    Hi Rafael Amarins, Thanks for the suggestion, we are planning to enhance the user experience to handle this Request Catalog, initially as suggested we are planning a quick workaround using the Hierarchical selection approach simply to narrow down the ...

    2 people recommend this.
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    Default Worklog Type

    Posted in: Ideas

    A customer has asked me if it is possible to establish a default value for the Worklog Type, which will help them reduce the time that an analyst takes to create a work log, it is an additional single click and simple, but in the day-to-day operation ...

    2 people recommend this.
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    RE: RESOLUTION FIELD

    Posted in: Ideas

    We have asked for it a couple times also. If we add either or both resolution fields, the other ticket type disappears from the report. Very frustrating to have to create two reports just to get the resolution added. ------------------------------ Dianna ...

    1 person recommends this.

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