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  • Posted in: Forum

    Hello Community, To learn about the uptime information for CSM2, CSM3, and Luma production environments for February 2023, see the https://serviceaide.atlassian.net/wiki/spaces/CloudSMGoldfish/pages/10715137/Monthly+Service+Availability page. Best Regards ...

  • Posted in: Forum

    Dear Serviceaide Intelligent Service Management User, The upgrade was completed successfully on CSM2. We encourage you to validate this new release and report any issues. ------------------------------ Regards, Shabbir Hussain Serviceaide Support Team -- ...

  • Posted in: Forum

    The upgrade was completed successfully on CSM3. We encourage you to validate this new release and report any issues. ------------------------------ Regards, Shabbir Hussain Serviceaide Support Team ------------------------------

  • Posted in: Forum

    Hi @Claudio Germano da Costa Pereira and @Julio Camacho We will present those new resources next week. Please mail me, so I will share the invite or just access: ISM Kruger Release Overview - Serviceaide ------------------------------ Ricardo Andrade ...

  • Posted in: Forum

    Buenos dias, equipo estoy de acuerdo por favor enviar algunos ejemplos. Saludos Cordiales, Julio Camacho Especialista en Servicios Computación Mesa de Servicio (6161) Telefono:(+58) 212-503.09.58 ...

  • Posted in: Forum

    Hello everyone. About the section 3 "advanced matching criteria for your SLA targets" . it's possible provide some examples how to configure "where clause" for custom attributes? Regards Claudio Germano ------------------------------ Claudio Germano ...

  • Posted in: Forum

    Dear Serviceaide Intelligent Service Management User, The upgrade was completed successfully on CSM3 and CSM2 Staging environments. We encourage you to validate this new release and report any issues. Regards, ------------------------------ Serviceaide ...

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  • Posted in: Ideas

    In the example screenshot, I can't click 'Relate Selected Items' because I haven't set a Relationship to the Organisation (top right corner.) Perhaps allowing a default to be set, or making the Relationship field more obvious on the GUI? I've had ...

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