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  • Posted in: Forum

    Hello Community, To learn about the uptime information for CSM2, CSM3, and CSM5 production environments for the month of March 2020, see the  https://serviceaide.atlassian.net/wiki/spaces/CloudSMGoldfish/pages/10715137/Monthly+Service+Availability  page. ...

  • Posted in: Forum

    Dear Serviceaide Intelligent Service Management Users,   The emergency infrastructure maintenance has been completed successfully on CSM3 environment. We encourage you to validate  and report any issues. ------------------------------ Thanks ...

  • Posted in: Forum

    Dear Serviceaide Intelligent Service Management Users,   In order to keep your environment healthy, we are performing an urgent proactive maintenance on CSM3 production now. During this maintenance we'll be taking a restart of one of the server because ...

  • Posted in: Forum

    Hello Community, We are excited to announce that Luma 1.16.3 is now live in Staging and Trial environments and will be deployed on Production on 29th March 2020.   For more technical details, please see the   documentation wiki   that includes all 1.16.3 ...

  • Posted in: Forum

    Our Business Continuity Management Plan (BCP)  attached ------------------------------ Serviceaide Support Team ------------------------------

    1 person recommends this.
  • Posted in: Forum

    Serviceaide has a business continuity plan which ensures full staffing and no impact to our operations and support services during these times of uncertainty. As always feel free to contact support in the manner you are accustomed for any support related issue, ...

  • Posted in: Forum

    I want to love the ability that we now have to create conditional attributes for custom fields.  I'm using it for several of our clients for their Service Catalog items.  It's been a help but it's also been a hindrance in the various hoops you seem to have to jump ...

Recent Top Rated Ideas

  • Posted in: Ideas

    I have noticed several opportunities for improvement in the conditional options for executing an action in the Process Workflow: Add all the most important fields associated with the requester or requested for, such as: Department, Location, Telephone, ...

    1 person recommends this.
  • Posted in: Ideas

    I want to love the ability that we now have to create conditional attributes for custom fields.  I'm using it for several of our clients for their Service Catalog items.  It's been a help but it's also been a hindrance in the various hoops you seem to ...

    1 person recommends this.
  • Posted in: Ideas

    We often have clients who need to extract who was granted the VIP flag in ISM.  Unfortunately, in Tools > Users, there is not filter for this flag.  We can't pull this out in reporting as reporting is associated with tickets and there may be VIPs who ...

    1 person recommends this.
  • Posted in: Ideas

    ING Today the ITSM tools industry has lagged behind, we increasingly have more empowered customers and they demand better experiences for their end users, prioritizing accessibility, speed, clarity and flexibility. We need an urgent update, those who ...

    1 person recommends this.
  • Posted in: Ideas

    A bit of a workaround (although would be nice to have it as a filter like you say) I've set up an adhoc report (tools > defined searches) to achieve this as I occasionally need a list of VIPs: Source: ORG_CONTACT Select List: FIRST_NAME, LAST_NAME, ...

Announcements

  • Business Contunity Plan

    Serviceaide has a business continuity plan which ensures full staffing and no impact to our operations and support services during these times of uncertainty. As always feel free to contact support in the manner you are accustomed for any support related ... more
  • AI now available in Intelligent Service Management

    Today Servicdeaide announced a powerful new version of Intelligent Service Management (ISM). The new release includes major new AI features that significantly improve mean time to resolution, reduce cost per service request or incident, improve user satisfaction, ... more
  • Voice Driven Virtual Agent

    We announced today Luma IVR, a new interactive voice recognition capability that allows companies to turn their PBX or IVR systems into intelligent virtual agents that simplify and automate the resolution of service requests from customers and enterprise ... more

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