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@David Shears To your point about a team not having self-service interactions. I can speak to the design of the discussion tab to help with a bit of context. The tab is designed to filter out the noise by default and just focus on the discussion about resolving ...

Dear Serviceaide Intelligent Service Management User, The emergency infrastructure maintenance has been completed successfully on CSM2 Production Environment (https://csm2.serviceaide.com) . We encourage you to validate and report any issues. Regards, ...

Dear Serviceaide Intelligent Service Management User, This update is to inform you of an emergency infrastructure maintenance on November 28, 2018  November 27, 2018 between 8.30 PM GMT to 09:00 PM GMT for CSM2 Production Environment (https://csm2.serviceaide.com). ...

Colegas bom dia, Gostaria de saber, se seria possível deixar os campos First Name, Last Name e Job Title sem a possibilidade de edição pelos usuários Self Service? Ja verifiquei que existe o parametro "ALLOW_EDITING_USER_NAME" mas se trata de "Username". ...

One little bit of feedback I've had from the team here on the "Discussion" view: It would be nice if there was an option (either at slice or analyst level) to set whether or not that's the default view, if a particular team doesn't do much self-service interaction ...

Hello again Community, I wanted to offer a roadmap briefing to all of our existing customers and partners. If you are interested in seeing where Serviceaide is going in 2019 and 2020 please reach out to me and we can set up a meeting .  Most importantly I want ...

Hi Community, We are looking into the feasibility of allowing ISM Admins to build custom training into ISM . I'm sure you've noticed more banners and pop-ups informing you of new features. Would you be interested in having control to create your own guides to ...