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  • Posted in: Forum

    Along the same lines, is it possible to add custom properties to the project properties? ------------------------------ Thanks, Jeff ------------------------------

  • Posted in: Forum

    Is it possible to add custom fields to tasks in the project center? ------------------------------ Thanks, Jeff ------------------------------

  • Posted in: Forum

    Attached to this thread if the PDF version of this article which you may share with your teams. ------------------------------ Neha Gupta Serviceaide ------------------------------

  • Posted in: Forum

    My Tickets Tab under Advanced Ticket Center We heard from a few of our customers that they found it hard to trace a ticket which no longer was in their Ticket Center because the ownership on the ticket changed. To make this easier we introduced the 'My Tickets' ...

    1 person recommends this.
  • Posted in: Forum

    Great question Jeff. This would be very useful. Regards Stephen Sent from my iPhone ------Original Message------ This seems like a long shot but is there a way to convert a service request or incident to a project task?  The convert workflow actions are out ...

  • Posted in: Forum

    This seems like a long shot but is there a way to convert a service request or incident to a project task?  The convert workflow actions are out of the box and don't include this action.  Rest, soap, zapier don't seem to include anything about projects. Even if ...

  • Posted in: Forum

    Like in the past we have been sharing, here is the article  in PDF format that you can easily share on Slack/Teams or email with your analysts. ------------------------------ Neha Gupta Serviceaide ------------------------------

Recent Top Rated Ideas

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    "IF" in Workflows

    Posted in: Ideas

    In so many workflows we need a IF, indicating if a task would or wouldn't be created. For example: when I'm creating a new AD account, I have a custom field asking the user if he will need a new desktop, a new cell phone or a new landline. Each question ...

    3 people recommend this.
  • Posted in: Ideas

    Allow to change Date and time format in Configuration Parameters and XLS Template for Bulk Upload. See attached file. This improvement will help avoid situations such as those reported in case 300-1962. Thanks,  ------------------------------ Adriana ...

    1 person recommends this.
  • Posted in: Ideas

    In a mixed environment, where you have skills that point to ITMS Tool1 and others to ITMS Tool2, the follow up may be necessary to configure it for example Follow up On Pending pointing to ITMS Tool 1 and the Follow up of approval for ITMS Tool 2.  ...

    1 person recommends this.
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    SQL View

    Posted in: Ideas

    Have a view within the system where the admin can make validations, queries that allows to him to identify fields and relationships in the database and facilitate the knowledge for the customer to make reports and extract information and know the data ...

    1 person recommends this.
  • Posted in: Ideas

    Dear, In process flows it is not possible to relate the asset as a mandatory field. I suggest that this option be implemented, as I have problems in my environment regarding the lack of this option. ------------------------------ Tatielle Medeiros ...

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  • Replacement of ISM Automation Center

    In the February 2019 release of ISM, named Pearl, we will be replacing the Automation Center module. This new module will provide a modern automation engine for creating multiple step workflows that connect to 3rd party systems and is tightly integrated ... more

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