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Is it possible to create an URL to pre-select wich category I want? For example, I would like to create a URL https://recursoshumanos.infoservicos.infoglobo.com.br redirecting to https://csm3.serviceaide.com/#WORKSPACES-SERVICE-DESK-Service-Catalog but with categorization ...

Can I have different worklog mail templates for different organizations? I was looking into the docs and found that there is a System Defined Communication Template ID -29 that is used when I check the flag " Send as an e-mail " in Worklog. I need multiple templates, ...

Dear Serviceaide Intelligent Service Management User, The upgrade completed successfully on CSM2. We encourage you to validate this new release and report any issues. ------------------------------ Regards, Shabbir Hussain Serviceaide Support Team ------- ...

Dear Serviceaide Intelligent Service Management User, The upgrade completed successfully on CSM3. We encourage you to validate this new release and report any issues. ------------------------------ Regards, Shabbir Hussain Serviceaide Support Team ...

Dear Serviceaide Intelligent Service Management User, The upgrade completed successfully on CSM Staging environment & CSM2 Staging environment. We encourage you to validate this new release and report any issues. Regards, ------------------------------ Sai ...

Dear Serviceaide Intelligent Service Management User, This is to notify you of the upcoming Serviceaide Intelligent Service Management upgrade. This release is a January Maintenance release that  includes some enhancements to existing features and defect fixes. ...

Dear Serviceaide Intelligent Service Management User, The Vivianite Maintenance release upgrade has successfully completed on CSM2 Production enviornment. We encourage you to validate this new release and report any issues. Regards, ------------------------------ ...