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  • Posted in: Forum

    Hello guys! We face a situation at a customer that requires a different approach that we are used to deal. After we implemented the CCTI families feature, we noted that the visualization filter of the CCTI´s are only applied after we select the requester. Our ...

  • Posted in: Forum

    Dear Serviceaide User, This is to notify you that the Serviceaide Staging environment goes On-Demand effective from 20th September 2020 , please find details here Regards, The Serviceaide Team

    1 person recommends this.
  • Posted in: Forum

    Dear Serviceaide Luma User, The upgrade completed successfully on https://luma2.serviceaide.com . We encourage you to validate this new release and report any issues. ------------------------------ Thanks & Regards Serviceaide Support --------------------- ...

  • Posted in: Forum

    Dear Serviceaide Luma User, The upgrade completed successfully on https://luma3.serviceaide.com . We encourage you to validate this new release and report any issues. ------------------------------ Jayaprakash Ranabotu Support Engineer ServiceAide Hyderabad ...

  • Posted in: Forum

    Dear Serviceaide Luma User, The upgrade completed successfully on Luma2Staging. We encourage you to validate this new release and report any issues. ------------------------------ Jayaprakash Ranabotu Support Engineer ServiceAide Hyderabad ------------------ ...

  • Posted in: Forum

    Hello, The upgrade completed successfully on LumaStaging. We encourage you to validate this new release and report any issues. ------------------------------ Regards, Shabbir Hussain Serviceaide Support Team ------------------------------

  • Posted in: Forum

    Dear Serviceaide Luma User, This is to notify you of the upcoming Serviceaide Luma upgrade. This release is a maintenance release that  includes new features, and defect fixes. The release will be deployed first in Staging and then in Production.  If you find ...

Recent Top Rated Ideas

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    Bulk Process Data

    Posted in: Ideas

    Improve functionality of BULK PROCESS DATA: 1. Allowing the download of the template with the information and fields that are necessary to allow an update, for example, if I want to update the users, allow me to download them and only update the necessary ...

    3 people recommend this.
  • Posted in: Ideas

    Hi This is my first post in the community.  When it comes to Service Catalog the segregation of viewers via Groups or Roles does not suffice to pick the right item. The Categories dropdown list of the Service Catalog is not very intuitive for the average ...

    3 people recommend this.
  • Posted in: Ideas

    Hi Rafael Amarins, Thanks for the suggestion, we are planning to enhance the user experience to handle this Request Catalog, initially as suggested we are planning a quick workaround using the Hierarchical selection approach simply to narrow down the ...

    2 people recommend this.
  • Posted in: Ideas

    Hello guys! We face a situation at a customer that requires a different approach that we are used to deal. After we implemented the CCTI families feature, we noted that the visualization filter of the CCTI´s are only applied after we select the requester. ...

  • Posted in: Ideas

    Hi Prasanna Thanks for the update.  I have noticed the above mentioned feature is already in production and fully functional. Although the Request Catalog is already functional a more interesting idea would be having this applied to a visual experience ...

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    Serviceaide has a business continuity plan which ensures full staffing and no impact to our operations and support services during these times of uncertainty. As always feel free to contact support in the manner you are accustomed for any support related ... more
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