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Dear Intelligent Service Management customer, We are planning emergency maintenance windows for all Intelligent Service Management (ISM) Staging and Production environments. This is to apply an urgent defect fix and add several new high priority features. We ...

Hi guys, Our Security Office group are trying to implement an automated bot that adds tags, first thing in the email body, to outgoing emails. Such as: - Public - Confidential \ Internal Use Only - Confidential \ Extended - Highly Confidential \ Recipients Only ...

Hi  Jefferson Pereira Macena,  After populating the custom template based upon the categorization and did not updated any values for the custom attributes in that template, Then if you change the categorization the old custom template will be removed and new custom ...

Thanks, Richard. ------------------------------ Leonardo Blay Senior Analyst Infoglobo Rio de Janeiro +55 21 25349747 ------------------------------

Hello Community, We are working hard an on exciting feature that uses Machine Learning to populate the attributes of a ticket. The goal is to save analysts time and eliminate tickets that are sitting unassigned. The feature will use your ticket history to set empty ...

@Leonardo Blay We don't have an out of the box integration but you can use Outbound Web Services to call SAP via REST or SOAP API to unlock an account or trigger a password reset. Learn more here:  https://serviceaide.atlassian.net/wiki/spaces/CloudSMGoldfish/pages/2965321/Configure+Outbound+Web+Services ...

For a bit of background, we didn't have any high priority defect fixes or infrastructure maintenance so we are not using the maintenance window this month. ------------------------------ Richard Graves Serviceaide ------------------------------