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    RE: Luma Outage in Luma2 Production Environment.

    By: Bharath Laggisetty , 2 days ago
    Posted in: Forum

    Dear Luma user, The service has been restored on the Luma2 Production environment. We  are seeing the application is stable from past 1hr. We request to you please check and report us if you are observing any issues.  Thank you ------------------------------ ...

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    Luma Outage in Luma2 Production Environment.

    By: Shabbir Hussain , 3 days ago
    Posted in: Forum

    Dear Luma user, We are currently experiencing an incident that is affecting the availability of your service in Luma2 production environment. We are working to resolve the issue and restore your service as soon as possible. We will provide further updates as more ...

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    RE: November 2019 Intelligent Service Management Upgrade ...

    By: Shabbir Hussain , 4 days ago
    Posted in: Forum

    The upgrade completed successfully on CSM5Staging environment. We encourage you to validate this new release and report any issues. ------------------------------ Regards, Shabbir Hussain Serviceaide Support Team ------------------------------

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    RE: November 2019 Intelligent Service Management Upgrade ...

    By: Shabbir Hussain , 5 days ago
    Posted in: Forum

    The upgrade completed successfully on CSMStaging. We encourage you to validate this new release and report any issues. ------------------------------ Regards, Shabbir Hussain Serviceaide Support Team ------------------------------

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    RE: November 2019 Intelligent Service Management Upgrade ...

    By: Shabbir Hussain , 5 days ago
    Posted in: Forum

    Dear Serviceaide Intelligent Service Management User,  We would like to inform you that while the upgrade has been completed in CSMStaging environment, we are experiencing delays while we complete post maintenance activities where it might take few more hours ...

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    RE: November 2019 Intelligent Service Management Upgrade ...

    By: Shabbir Hussain , 5 days ago
    Posted in: Forum

    The upgrade completed successfully on CSM2Staging. We encourage you to validate this new release and report any issues. ------------------------------ Regards, Shabbir Hussain Serviceaide Support Team ------------------------------

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    RE: Webcast today on November 2019 release of ISM

    By: Richard Graves , 6 days ago
    Posted in: Forum

    Video is being uploaded to YouTube now. Should be live in a few minutes. @Elizabeth Barlow sorry for the delay on this. https://youtu.be/XKYKoLCnARE ​ ------------------------------ Richard Graves Serviceaide ------------------------------

Recent Top Rated Ideas

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    Enable Auditing for Change Plan Section for Change ...

    By: Adriana Rios , 2 months ago
    Posted in: Ideas

    Complementing this functionality:  https://serviceaide.atlassian.net/wiki/spaces/CloudSMGoldfish/pages/769097806/Enable+Auditing+on+Tickets?src=search adding the fields of the Change Plan section for the Change Request. When a modification is made ...

    3 people recommend this.
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    Block Spams and tickets without description

    By: Carlos Miguel Freire Silva , 14 days ago
    Posted in: Ideas

    We currently receive a lot of spam emails in the tool, and we clean these emails through bulk action. However, many of them come without the filled description field, which makes deleting via bulk impossible. The idea is that we can block ticket entry ...

    1 person recommends this.
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    Advanced Ticket Center Improvement

    By: Jefferson Pereira Macena , 2 months ago
    Posted in: Ideas

    Friends good afternoon, Can you help me with the "Advanced Ticket Center". I did a test, as attached "Colun". I would like to insert the columns for the items (class, category, type and item. I am checking the "Columns for display" list. But I didn't ...

    1 person recommends this.
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    Assign a role to a report

    By: Carlos Miguel Freire Silva , 14 days ago
    Posted in: Ideas

    Currently when we are going to assign permissions for reports in the Advanced Reports Permissions menu, we need to choose the role, then report back to them. The idea is to include a feature where we can choose the report first, then assign it to the ...

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    Automatic rescheduling

    By: Jefferson Pereira Macena , one month ago
    Posted in: Ideas

    Automatic rescheduling Dear, it is possible to insert in the tool an option for a second schedule (Report resubmission), when the normal schedule fails. Currently I can set up an email message that failed to send the report via schedule. As attachment. ...

Announcements

  • ISM Sapphire/November 2019 release in Staging

    By: Richard Graves Richard Graves , 4 days ago
    All Staging environments are now updated with the latest release. Please review and test to get comfortable with all the exciting new features including the Dashboard and the Similar Tickets and Suggested KB Articles. more

  • Voice Driven Virtual Agent

    By: Richard Graves Richard Graves , 11 days ago
    We announced today Luma IVR, a new interactive voice recognition capability that allows companies to turn their PBX or IVR systems into intelligent virtual agents that simplify and automate the resolution of service requests from customers and enterprise ... more

  • 2020 ISM Maintenance Calendar

    By: Richard Graves Richard Graves , one month ago
    Take a look at the 2020 planned production maintenance windows for Intelligent Service Management (ISM). more

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