We announced today Luma IVR, a new interactive voice recognition capability that allows companies to turn their PBX or IVR systems into intelligent virtual agents that simplify and automate the resolution of service requests from customers and enterprise end-users.
Luma IVR extends the power of Serviceaide’s AI-powered Luma Virtual Agent to conversationally engage users via their communications channel of choice to dramatically improve time to resolution, quality of service, cost efficiency and end-user satisfaction. By leveraging Natural Language Processing (NLP) and Machine Learning, Serviceaide provides a more advanced voice recognition capability that can enhance the customer experience.