Currently the system allows you to set the same status on the parent ticket using a workflow action, but this ONLY works for Incidents. If you try and set the option on any other ticket type, those two options are grayed out. I confirmed this with support that it is by design (not sure why to be honest). We have task flows that generate tasks for certain requests like a new user request. We need the parent status to match the tasks that are pended so SLAs do not violate.
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Andrew Raia
Business Applications Manager
Moran Towing
New Canaan
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