@Jefferson Pereira MacenaWe checked and verified all our infrastructure and monitoring, we confirm that there was no outage/downtime on any of above URLs.
It seems to be some network issue at your end as you were unable to access any of the above URLs. In case if you see similar issue again we suggest you to check with your Network Team as well.
Also, if you are unable to access Support Portal/Chat Portal, you can report an issue by sending email to '
support@serviceaide.com' to open a case with us from your registered email address.
Let me know if you need any further info on this. Thank you.
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Shabbir Hussain
Saas Support Engineer
Serviceaide
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Original Message:
Sent: 04-05-2019 16:38
From: Jefferson Pereira Macena
Subject: ISM application off the air. Can you guys help us?
Good afternoon guys again.
I was having trouble accessing the sites:
https://direct-csm2.serviceaide.com/#login
https://direct-csm3.serviceaide.com/#login
https://csm2.serviceaide.com/#login
https://csm3.serviceaide.com/#login
https://csm2staging.serviceaide.com/#login
https://csmstaging.serviceaide.com/#login
https://support.serviceaide.com/#WORKSPACES-SERVICE-DESK-Service-Center
All were in accordance with the first annex.
Now it's working again.
But we stayed almost 20 minutes outside.
I could not get into support service chat.
I also could not talk on the phone with the support staff in Brazil
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Jefferson Pereira Macena
IT Analyst
Fujitsu
Original Message:
Sent: 04-05-2019 16:17
From: Shabbir Hussain
Subject: ISM application off the air. Can you guys help us?
Hello @Jefferson Pereira Macena
To investigate further on this, may I know what exactly is the error you receive while you are facing this issue?
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Shabbir Hussain
Saas Support Engineer
Serviceaide
Original Message:
Sent: 04-05-2019 16:05
From: Jefferson Pereira Macena
Subject: ISM application off the air. Can you guys help us?
ISM application off the air. Can you guys help us?
@Richard Graves
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Jefferson Pereira Macena
IT Analyst
Fujitsu
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