Dear Serviceaide ISM Administrator,
As part of regular upkeeping and optimisation of our infrastructure, we are making a key change to your Staging environment.
What is Changing?
In order to Optimizing Staging DB Servers we will purge any attachments older than 60 days and retain only attachment that are 60 days old or lesser in ISM Staging environment.
Would this affect my Production Environment ?
No, This change is planned only for your Staging Environment and your Production Environment will remain untouched.
When this change will be rolled out?
We will roll out the change in phased manner starting March 1st 2021.
What if I want to get back the attachments older than 60 days?
Upon your service request to Serviceaide Support, we will be able to restore or do slice refresh from the Production environment
In case of any questions please contact Serviceaide Support or Account Manager.