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Add VIP flag to filter for Users

  • 1.  Add VIP flag to filter for Users

    Posted 02-19-2020 11:05
    We often have clients who need to extract who was granted the VIP flag in ISM.  Unfortunately, in Tools > Users, there is not filter for this flag.  We can't pull this out in reporting as reporting is associated with tickets and there may be VIPs who have not created a ticket.

    Currently, we have to submit a ticket to support for an extract to give to our clients.

    Requesting that this flag be added as a filter to Users.

    Sarah Rhodes
    Sr. Lead - ServiceAide ISM
    Southfield MI


  • 2.  RE: Add VIP flag to filter for Users

    Posted 15 days ago
    A bit of a workaround (although would be nice to have it as a filter like you say)

    I've set up an adhoc report (tools > defined searches) to achieve this as I occasionally need a list of VIPs:

    Source: ORG_CONTACT
    Search Condition: VIP_FLAG = '1'

    David Shears
    Analyst Programmer
    MNI Services