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Intelligent Service Management Emergency Maintenance in Staging and Production

  • 1.  Intelligent Service Management Emergency Maintenance in Staging and Production

    Posted 09-18-2019 11:50
    Edited by Jayaprakash Ranabotu 09-19-2019 10:35

    Dear Intelligent Service Management customer,

    We are planning emergency maintenance windows for all Intelligent Service Management (ISM) Staging and Production environments. This is to apply an urgent defect fix and add several new high priority features. We had planned not to have any maintenance in September but these items required immediate attention. 

    • CSM2Staging.serviceaide.com: 19 September 6:00am - 7:00am BST 1 hour of downtime
    • CSMStaging.serviceaide.com: 18 September 11:00pm - 19 September 12:00am PDT 1 hour of downtime
    • CSM5Staging.serviceaide.com: 19 September 3:00am - 4:00am EDT 1 hour of downtime
    • CSM2.serviceaide.com: 26 September 7:30am - 8:30am BST No downtime
    • CSM3.serviceaide.com: 25 September 9:30pm - 10:30pm PDT No downtime 
    • CSM5.serviceaide.com: 26 September 3:30am - 4:30am EDT No downtime

    The three new are features:

    1. Approval enhancements based on new fields on the contact record - New fields on the contact record support contextual approvals based on the user's cost center 
    2. Ticket Impact update based on the Related CI - When configured by an admin, update the impact value on a ticket based on the highest impacted related CI. 
    3. Manually populate Hierarchical Tree custom attributes - Hierarchical Tree fields can now be populated in the interface as well as through a spreadsheet import by an administrator.
    https://serviceaide.atlassian.net/wiki/spaces/CloudSMGoldfish/pages/769556572/Release+Notes

    If you find any issues during your testing in Staging or Production please report them to the support team. 

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    Regards,
    Jayaprakash Ranabotu
    The Serviceaide  Team
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  • 2.  RE: Intelligent Service Management Emergency Maintenance in Staging and Production

    Posted 09-19-2019 04:14
    Dear Serviceaide Intelligent Service Management Users,
     
    The emergency maintenance has been completed successfully on CSMStaging, CSM2Staging, CSM5Staging environments. The down time was less than 10 Mins. We encourage you to validate and report any issues.
     
    Thank you



    ------------------------------
    Bharath Laggisetty
    Support Engineer
    Serviceaide
    ------------------------------



  • 3.  RE: Intelligent Service Management Emergency Maintenance in Staging and Production

    Posted 26 days ago
    Dear Serviceaide Intelligent Service Management Users,
     
    The emergency maintenance has been completed successfully on CSM3 Production. We encourage you to validate and report any issues.
     
    Thank you


    ------------------------------
    Bharath Laggisetty
    Support Engineer
    Serviceaide
    ------------------------------



  • 4.  RE: Intelligent Service Management Emergency Maintenance in Staging and Production

    Posted 26 days ago
    Dear Serviceaide Intelligent Service Management Users,
     
    The emergency maintenance has been completed successfully on CSM2 Production. We encourage you to validate and report any issues.
     
    Thank you



    ------------------------------
    Sai kiran
    support engineer
    serviceaide
    ------------------------------