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How to clear the "Planned_Start_Date" and "Planned_end_Date" of Change Requests?

  • 1.  How to clear the "Planned_Start_Date" and "Planned_end_Date" of Change Requests?

    Posted 12-05-2022 11:37

    Hi,

    A client wants to clear the planned_start_date and planned_end_date information when the change request is re-opened.
    I tried to update using Process Designer, but the field is not available.
    Anyone has an idea about how to achieve that?

    Thanks!

    PS: I tried to update using REST Ticket call, the API return a 200 OK message, but did not update the change request.



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    Ricardo Andrade
    Field Consultant
    ServiceAide
    ricardo.andrade@serviceaide.com
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