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  • 1.  Maintenance of CSM2 Production Environment

    Posted 09-30-2022 06:32
    Edited by Nitin Saxena 09-30-2022 06:32

    Dear Serviceaide Intelligent Service Management User,

    This is to notify you of the upcoming Serviceaide Intelligent Service Management maintenance schedule.

    As part of our continuous upkeeping of our infrastructure and optimizing the resources based on usage, we will be redistributing our hardware servers across regions and consolidating them to a single region on 15th October 2022. There will be a downtime of 5 hours during the maintenance window. Any slice specific changes will be communicated to you by Support ticket.

     

    System

    Duration

    Start Time/End Time GMT

    Start Time/End Time IST

    Comments                              

    csm2.serviceaide.com

     

    (Production Environment only)

    5 Hours

    15-Oct-2022

    05:30 AM - 10:30 AM

    15-Oct-2022

    10:00 AM - 03:00 PM

    The Production system will not be available during the maintenance .  However staging environment will be available normally

     

    Have any questions please contact support.


    Regards
    ------------------------------
    Serviceaide Team
    ------------------------------


  • 2.  RE: Maintenance of CSM2 Production Environment

    Posted 10-12-2022 08:32
    Edited by Anupam Bose 10-12-2022 08:40

    Dear Serviceaide Intelligent Service Management User,

    This is to notify you that if you are using NAT IP anywhere than post maintenance it should be updated to 52.41.30.216.


    Regards,
    ------------------------------
    Serviceaide Team
    ------------------------------



  • 3.  RE: Maintenance of CSM2 Production Environment

    Posted 10-15-2022 04:50
    Dear Serviceaide Intelligent Service Management Users,

    The maintenance on CSM2 Production environment has been successfully completed.  In case of any questions please contact Serviceaide Support.

    Regards

    ------------------------------
    Serviceaide Team
    ------------------------------



  • 4.  RE: Maintenance of CSM2 Production Environment

    Posted 27 days ago
    Edited by Anupam Bose 27 days ago
    Dear Serviceaide Intelligent Service Management User,

    This is to keep you informed that we have moved csm2staging environment also.

    Regards,
    ------------------------------
    Serviceaide Team
    ------------------------------