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Dear Serviceaide Intelligent Service Management User,

This is to notify you of the upcoming Serviceaide Intelligent Service Management upgrade. This release is Carpathian ISM release that includes some enhancements to existing features and defect fixes. The release will be deployed first in Staging and then in Production. If you find any issues during your testing in Staging please promptly report them to the support team.

This is to notify you of the upcoming Serviceaide Intelligent Service Management upgrade. This release is Carpathian ISM release that includes some enhancements to existing features and defect fixes. The release will be deployed first in Staging and then in Production. If you find any issues during your testing in Staging please promptly report them to the support team.

The key features in this release are as follows with additional detail available in the Release Notes. 

1. • Customize Bot icon - Customize the Luma Virtual Agent icon with ease. Integrate the desired icon URL as part of Luma integration information. Ensure the icon is accessible via a public URL or convert the image to Base64 format
     For more information, refer to Luma Web Widget Integration

   • Enhancement to Inbound email rule - Administrators can now leverage JavaScript to refine Inbound email rules, enabling administrators to efficiently manage ticket creation for incoming emails.
     The script enables the administrator to add special condition(s) to create different ticket types.
     For more information, refer to Configure Inbound Email Messages

   • Advanced Option to Set Fields in Process Flow - Administrators can now use the power of JavaScript to process the data to update Set Fields to the attributes in Process flow

   • Updates to Request Catalog Homepage - Set Request Catalog as your Homepage - Similar to Ticket Center, the Request Catalog homepage now provides easy access to the Announcements, Outstanding Items, Your Open Tickets, and Top Rated Articles.
     Request Catalog is now equipped with essential information on the homepage for end users, for seamless navigation and support.

   • Integration with AI services (Beta) - Introducing AI services in ISM (BETA release). Using the AI services the system can automatically:

     • Generate ticket summarization for the major updates on tickets, streamlining communication and tracking.

     • Explore AI-powered assistance for summarizing and rephrasing notifications and work logs,

     • Assist Analyst during ticket creating by summarizing or rephrasing information, enhancing efficiency and clarity.

------------------------------
Serviceaide Team
------------------------------

Dear Serviceaide Intelligent Service Management User,

This is to notify you of the upcoming Serviceaide Intelligent Service Management upgrade. This release is Carpathian ISM release that includes some enhancements to existing features and defect fixes. The release will be deployed first in Staging and then in Production. If you find any issues during your testing in Staging please promptly report them to the support team.

This is to notify you of the upcoming Serviceaide Intelligent Service Management upgrade. This release is Carpathian ISM release that includes some enhancements to existing features and defect fixes. The release will be deployed first in Staging and then in Production. If you find any issues during your testing in Staging please promptly report them to the support team.

The key features in this release are as follows with additional detail available in the Release Notes. 

1. • Customize Bot icon - Customize the Luma Virtual Agent icon with ease. Integrate the desired icon URL as part of Luma integration information. Ensure the icon is accessible via a public URL or convert the image to Base64 format
     For more information, refer to Luma Web Widget Integration

   • Enhancement to Inbound email rule - Administrators can now leverage JavaScript to refine Inbound email rules, enabling administrators to efficiently manage ticket creation for incoming emails.
     The script enables the administrator to add special condition(s) to create different ticket types.
     For more information, refer to Configure Inbound Email Messages

   • Advanced Option to Set Fields in Process Flow - Administrators can now use the power of JavaScript to process the data to update Set Fields to the attributes in Process flow

   • Updates to Request Catalog Homepage - Set Request Catalog as your Homepage - Similar to Ticket Center, the Request Catalog homepage now provides easy access to the Announcements, Outstanding Items, Your Open Tickets, and Top Rated Articles.
     Request Catalog is now equipped with essential information on the homepage for end users, for seamless navigation and support.

   • Integration with AI services (Beta) - Introducing AI services in ISM (BETA release). Using the AI services the system can automatically:

     • Generate ticket summarization for the major updates on tickets, streamlining communication and tracking.

     • Explore AI-powered assistance for summarizing and rephrasing notifications and work logs,

     • Assist Analyst during ticket creating by summarizing or rephrasing information, enhancing efficiency and clarity.

------------------------------
Serviceaide Team
------------------------------

Dear Serviceaide Intelligent Service Management User,

The upgrade was completed successfully on Support portal (https://support.serviceaide.com). We encourage you to validate this new release and report any issues.

Dear Serviceaide Intelligent Service Management User,

This is to notify you of the upcoming Serviceaide Intelligent Service Management upgrade. This release is Carpathian ISM release that includes some enhancements to existing features and defect fixes. The release will be deployed first in Staging and then in Production. If you find any issues during your testing in Staging please promptly report them to the support team.

This is to notify you of the upcoming Serviceaide Intelligent Service Management upgrade. This release is Carpathian ISM release that includes some enhancements to existing features and defect fixes. The release will be deployed first in Staging and then in Production. If you find any issues during your testing in Staging please promptly report them to the support team.

The key features in this release are as follows with additional detail available in the Release Notes. 

1. • Customize Bot icon - Customize the Luma Virtual Agent icon with ease. Integrate the desired icon URL as part of Luma integration information. Ensure the icon is accessible via a public URL or convert the image to Base64 format
     For more information, refer to Luma Web Widget Integration

   • Enhancement to Inbound email rule - Administrators can now leverage JavaScript to refine Inbound email rules, enabling administrators to efficiently manage ticket creation for incoming emails.
     The script enables the administrator to add special condition(s) to create different ticket types.
     For more information, refer to Configure Inbound Email Messages

   • Advanced Option to Set Fields in Process Flow - Administrators can now use the power of JavaScript to process the data to update Set Fields to the attributes in Process flow

   • Updates to Request Catalog Homepage - Set Request Catalog as your Homepage - Similar to Ticket Center, the Request Catalog homepage now provides easy access to the Announcements, Outstanding Items, Your Open Tickets, and Top Rated Articles.
     Request Catalog is now equipped with essential information on the homepage for end users, for seamless navigation and support.

   • Integration with AI services (Beta) - Introducing AI services in ISM (BETA release). Using the AI services the system can automatically:

     • Generate ticket summarization for the major updates on tickets, streamlining communication and tracking.

     • Explore AI-powered assistance for summarizing and rephrasing notifications and work logs,

     • Assist Analyst during ticket creating by summarizing or rephrasing information, enhancing efficiency and clarity.

------------------------------
Serviceaide Team
------------------------------

Dear Serviceaide Intelligent Service Management User,

The upgrade has been completed successfully on CSM3 Production environment.  We encourage you to validate this new release named as Carpathian and report any issues are observed

Regards

Dear Serviceaide Intelligent Service Management User,

The upgrade was completed successfully on Support portal (https://support.serviceaide.com). We encourage you to validate this new release and report any issues.

Dear Serviceaide Intelligent Service Management User,

This is to notify you of the upcoming Serviceaide Intelligent Service Management upgrade. This release is Carpathian ISM release that includes some enhancements to existing features and defect fixes. The release will be deployed first in Staging and then in Production. If you find any issues during your testing in Staging please promptly report them to the support team.

This is to notify you of the upcoming Serviceaide Intelligent Service Management upgrade. This release is Carpathian ISM release that includes some enhancements to existing features and defect fixes. The release will be deployed first in Staging and then in Production. If you find any issues during your testing in Staging please promptly report them to the support team.

The key features in this release are as follows with additional detail available in the Release Notes. 

1. • Customize Bot icon - Customize the Luma Virtual Agent icon with ease. Integrate the desired icon URL as part of Luma integration information. Ensure the icon is accessible via a public URL or convert the image to Base64 format
     For more information, refer to Luma Web Widget Integration

   • Enhancement to Inbound email rule - Administrators can now leverage JavaScript to refine Inbound email rules, enabling administrators to efficiently manage ticket creation for incoming emails.
     The script enables the administrator to add special condition(s) to create different ticket types.
     For more information, refer to Configure Inbound Email Messages

   • Advanced Option to Set Fields in Process Flow - Administrators can now use the power of JavaScript to process the data to update Set Fields to the attributes in Process flow

   • Updates to Request Catalog Homepage - Set Request Catalog as your Homepage - Similar to Ticket Center, the Request Catalog homepage now provides easy access to the Announcements, Outstanding Items, Your Open Tickets, and Top Rated Articles.
     Request Catalog is now equipped with essential information on the homepage for end users, for seamless navigation and support.

   • Integration with AI services (Beta) - Introducing AI services in ISM (BETA release). Using the AI services the system can automatically:

     • Generate ticket summarization for the major updates on tickets, streamlining communication and tracking.

     • Explore AI-powered assistance for summarizing and rephrasing notifications and work logs,

     • Assist Analyst during ticket creating by summarizing or rephrasing information, enhancing efficiency and clarity.

------------------------------
Serviceaide Team
------------------------------