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Dear Serviceaide Intelligent Service Management User,

This is to notify you of the upcoming Serviceaide Intelligent Service Management upgrade. This release is Kruger ISM release that includes some enhancements to existing features and defect fixes. The release will be deployed first in Staging and then in Production. If you find any issues during your testing in Staging please promptly report them to the support team.

This is to notify you of the upcoming Serviceaide Intelligent Service Management upgrade. This release is Kruger ISM release that includes some enhancements to existing features and defect fixes. The release will be deployed first in Staging and then in Production. If you find any issues during your testing in Staging please promptly report them to the support team.

The key features in this release are as follows with additional detail available in the Release Notes. 

1. New Supervisor Role with access to all tickets. You can now assign Supervisor roles to Administrators, Managers, and leads to enable them to view all tickets associated with all groups
2. ISM is now integrated with Service Automation to execute automation workflows. As part of Process workflows,
   • You can now execute the OOTB Legacy workflows and the Automation workflows designed using the Workflow Builder in Serviceaide Automation. Select the Workflow type as Legacy or Designer to select the required workflow.
   • When using a 'Designer' type workflow, the input parameters required to execute the workflow can be set on the 'Map' tab.
   • View the graphical representation of the Execution history. When a 'Designer' workflow is executed for a ticket, the graphical view of the execution history is available in the Activity History section. Select the required step in the workflow to view the execution details
3. Add advanced matching criteria for your SLA targets. You can now define custom matching criteria for your SLA Targets using ticket fields and custom Attributes. On Service Level Targets, enable Advanced Criteria and the required condition (where clause) in the criteria section
4. Updated small adjustments to the design and color themes in ISM
5. Following are the updates to the Configurations Items part of the release:
   1. Configuration Items now support Checkbox and Radio buttons. You can now configure add Attributes with checkbox and radio button input fields to a CI Attribute Template.
   2. Role based views for Configuration Items now supports Custom attributes section to view/hide the attributes

Dear Serviceaide Intelligent Service Management User,

This is to notify you of the upcoming Serviceaide Intelligent Service Management upgrade. This release is Kruger ISM release that includes some enhancements to existing features and defect fixes. The release will be deployed first in Staging and then in Production. If you find any issues during your testing in Staging please promptly report them to the support team.

This is to notify you of the upcoming Serviceaide Intelligent Service Management upgrade. This release is Kruger ISM release that includes some enhancements to existing features and defect fixes. The release will be deployed first in Staging and then in Production. If you find any issues during your testing in Staging please promptly report them to the support team.

The key features in this release are as follows with additional detail available in the Release Notes. 

1. New Supervisor Role with access to all tickets. You can now assign Supervisor roles to Administrators, Managers, and leads to enable them to view all tickets associated with all groups
2. ISM is now integrated with Service Automation to execute automation workflows. As part of Process workflows,
   • You can now execute the OOTB Legacy workflows and the Automation workflows designed using the Workflow Builder in Serviceaide Automation. Select the Workflow type as Legacy or Designer to select the required workflow.
   • When using a 'Designer' type workflow, the input parameters required to execute the workflow can be set on the 'Map' tab.
   • View the graphical representation of the Execution history. When a 'Designer' workflow is executed for a ticket, the graphical view of the execution history is available in the Activity History section. Select the required step in the workflow to view the execution details
3. Add advanced matching criteria for your SLA targets. You can now define custom matching criteria for your SLA Targets using ticket fields and custom Attributes. On Service Level Targets, enable Advanced Criteria and the required condition (where clause) in the criteria section
4. Updated small adjustments to the design and color themes in ISM
5. Following are the updates to the Configurations Items part of the release:
   1. Configuration Items now support Checkbox and Radio buttons. You can now configure add Attributes with checkbox and radio button input fields to a CI Attribute Template.
   2. Role based views for Configuration Items now supports Custom attributes section to view/hide the attributes

Hello everyone. About the section 3 "advanced matching criteria for your SLA targets" . it's possible provide some examples how to configure "where clause" for custom attributes?

Regards

Claudio Germano

Dear Serviceaide Intelligent Service Management User,

This is to notify you of the upcoming Serviceaide Intelligent Service Management upgrade. This release is Kruger ISM release that includes some enhancements to existing features and defect fixes. The release will be deployed first in Staging and then in Production. If you find any issues during your testing in Staging please promptly report them to the support team.

This is to notify you of the upcoming Serviceaide Intelligent Service Management upgrade. This release is Kruger ISM release that includes some enhancements to existing features and defect fixes. The release will be deployed first in Staging and then in Production. If you find any issues during your testing in Staging please promptly report them to the support team.

The key features in this release are as follows with additional detail available in the Release Notes. 

1. New Supervisor Role with access to all tickets. You can now assign Supervisor roles to Administrators, Managers, and leads to enable them to view all tickets associated with all groups
2. ISM is now integrated with Service Automation to execute automation workflows. As part of Process workflows,
   • You can now execute the OOTB Legacy workflows and the Automation workflows designed using the Workflow Builder in Serviceaide Automation. Select the Workflow type as Legacy or Designer to select the required workflow.
   • When using a 'Designer' type workflow, the input parameters required to execute the workflow can be set on the 'Map' tab.
   • View the graphical representation of the Execution history. When a 'Designer' workflow is executed for a ticket, the graphical view of the execution history is available in the Activity History section. Select the required step in the workflow to view the execution details
3. Add advanced matching criteria for your SLA targets. You can now define custom matching criteria for your SLA Targets using ticket fields and custom Attributes. On Service Level Targets, enable Advanced Criteria and the required condition (where clause) in the criteria section
4. Updated small adjustments to the design and color themes in ISM
5. Following are the updates to the Configurations Items part of the release:
   1. Configuration Items now support Checkbox and Radio buttons. You can now configure add Attributes with checkbox and radio button input fields to a CI Attribute Template.
   2. Role based views for Configuration Items now supports Custom attributes section to view/hide the attributes

Original Message:
Sent: 2/28/2023 8:33:00 AM
From: Claudio Germano da Costa Pereira
Subject: RE: Serviceaide Kruger ISM Release for all Data Centers

Hello everyone. About the section 3 "advanced matching criteria for your SLA targets" . it's possible provide some examples how to configure "where clause" for custom attributes?

Regards

Claudio Germano

------------------------------
Claudio Germano da Costa Pereira
Analyst
Stefanini
Brasilia
61999477027

Original Message:
Sent: 02-23-2023 07:15
From: Nitin Saxena
Subject: Serviceaide Kruger ISM Release for all Data Centers

Dear Serviceaide Intelligent Service Management User,

This is to notify you of the upcoming Serviceaide Intelligent Service Management upgrade. This release is Kruger ISM release that includes some enhancements to existing features and defect fixes. The release will be deployed first in Staging and then in Production. If you find any issues during your testing in Staging please promptly report them to the support team.

This is to notify you of the upcoming Serviceaide Intelligent Service Management upgrade. This release is Kruger ISM release that includes some enhancements to existing features and defect fixes. The release will be deployed first in Staging and then in Production. If you find any issues during your testing in Staging please promptly report them to the support team.

The key features in this release are as follows with additional detail available in the Release Notes. 

1. New Supervisor Role with access to all tickets. You can now assign Supervisor roles to Administrators, Managers, and leads to enable them to view all tickets associated with all groups
2. ISM is now integrated with Service Automation to execute automation workflows. As part of Process workflows,
   • You can now execute the OOTB Legacy workflows and the Automation workflows designed using the Workflow Builder in Serviceaide Automation. Select the Workflow type as Legacy or Designer to select the required workflow.
   • When using a 'Designer' type workflow, the input parameters required to execute the workflow can be set on the 'Map' tab.
   • View the graphical representation of the Execution history. When a 'Designer' workflow is executed for a ticket, the graphical view of the execution history is available in the Activity History section. Select the required step in the workflow to view the execution details
3. Add advanced matching criteria for your SLA targets. You can now define custom matching criteria for your SLA Targets using ticket fields and custom Attributes. On Service Level Targets, enable Advanced Criteria and the required condition (where clause) in the criteria section
4. Updated small adjustments to the design and color themes in ISM
5. Following are the updates to the Configurations Items part of the release:
   1. Configuration Items now support Checkbox and Radio buttons. You can now configure add Attributes with checkbox and radio button input fields to a CI Attribute Template.
   2. Role based views for Configuration Items now supports Custom attributes section to view/hide the attributes

------------------------------
Serviceaide Team
------------------------------

Dear Serviceaide Intelligent Service Management User,

This is to notify you of the upcoming Serviceaide Intelligent Service Management upgrade. This release is Kruger ISM release that includes some enhancements to existing features and defect fixes. The release will be deployed first in Staging and then in Production. If you find any issues during your testing in Staging please promptly report them to the support team.

This is to notify you of the upcoming Serviceaide Intelligent Service Management upgrade. This release is Kruger ISM release that includes some enhancements to existing features and defect fixes. The release will be deployed first in Staging and then in Production. If you find any issues during your testing in Staging please promptly report them to the support team.

The key features in this release are as follows with additional detail available in the Release Notes. 

1. New Supervisor Role with access to all tickets. You can now assign Supervisor roles to Administrators, Managers, and leads to enable them to view all tickets associated with all groups
2. ISM is now integrated with Service Automation to execute automation workflows. As part of Process workflows,
   • You can now execute the OOTB Legacy workflows and the Automation workflows designed using the Workflow Builder in Serviceaide Automation. Select the Workflow type as Legacy or Designer to select the required workflow.
   • When using a 'Designer' type workflow, the input parameters required to execute the workflow can be set on the 'Map' tab.
   • View the graphical representation of the Execution history. When a 'Designer' workflow is executed for a ticket, the graphical view of the execution history is available in the Activity History section. Select the required step in the workflow to view the execution details
3. Add advanced matching criteria for your SLA targets. You can now define custom matching criteria for your SLA Targets using ticket fields and custom Attributes. On Service Level Targets, enable Advanced Criteria and the required condition (where clause) in the criteria section
4. Updated small adjustments to the design and color themes in ISM
5. Following are the updates to the Configurations Items part of the release:
   1. Configuration Items now support Checkbox and Radio buttons. You can now configure add Attributes with checkbox and radio button input fields to a CI Attribute Template.
   2. Role based views for Configuration Items now supports Custom attributes section to view/hide the attributes

Dear Serviceaide Intelligent Service Management User,

This is to notify you of the upcoming Serviceaide Intelligent Service Management upgrade. This release is Kruger ISM release that includes some enhancements to existing features and defect fixes. The release will be deployed first in Staging and then in Production. If you find any issues during your testing in Staging please promptly report them to the support team.

This is to notify you of the upcoming Serviceaide Intelligent Service Management upgrade. This release is Kruger ISM release that includes some enhancements to existing features and defect fixes. The release will be deployed first in Staging and then in Production. If you find any issues during your testing in Staging please promptly report them to the support team.

The key features in this release are as follows with additional detail available in the Release Notes. 

1. New Supervisor Role with access to all tickets. You can now assign Supervisor roles to Administrators, Managers, and leads to enable them to view all tickets associated with all groups
2. ISM is now integrated with Service Automation to execute automation workflows. As part of Process workflows,
   • You can now execute the OOTB Legacy workflows and the Automation workflows designed using the Workflow Builder in Serviceaide Automation. Select the Workflow type as Legacy or Designer to select the required workflow.
   • When using a 'Designer' type workflow, the input parameters required to execute the workflow can be set on the 'Map' tab.
   • View the graphical representation of the Execution history. When a 'Designer' workflow is executed for a ticket, the graphical view of the execution history is available in the Activity History section. Select the required step in the workflow to view the execution details
3. Add advanced matching criteria for your SLA targets. You can now define custom matching criteria for your SLA Targets using ticket fields and custom Attributes. On Service Level Targets, enable Advanced Criteria and the required condition (where clause) in the criteria section
4. Updated small adjustments to the design and color themes in ISM
5. Following are the updates to the Configurations Items part of the release:
   1. Configuration Items now support Checkbox and Radio buttons. You can now configure add Attributes with checkbox and radio button input fields to a CI Attribute Template.
   2. Role based views for Configuration Items now supports Custom attributes section to view/hide the attributes