Dear Serviceaide Luma User,
This is to notify you of the upcoming Serviceaide Luma upgrade. This release is a monthly release that includes minor enhancements and defect fixes. The release will be deployed first in Staging and then in Production. If you find any issues during your testing in Staging please promptly report them to the support team.
The key features in this release are as follows with additional detail available in the Release Notes.
- Option to Clear chat on Web widget, Test Bot, and Mobile App
- Additional Filters on Skill Builder--> Skill list
- The ability for the user to send attachments (images) to support agent so that agent can download
- The download of Users, Group associated Users, and Skills from UI
- Expose Tenant SubDomain as context variable @{tenant.subDomain}
- Bulk Import of support groups with business hours using API and UI. Show Group Import History similar to User Import History with appropriate bot builder notifications about the progress
| Lumastar |
30 Minutes |
28-Mar-2023 10:00 AM |
28-Mar-2023 10:30 AM |
27-Mar-2023 09:30 PM PDT |
27-Mar-2023 10:00 PM PDT |
There will be a downtime of 10-15mins during the maintenance window |
| Lumapro |
30 Minutes |
01-Apr-2023 10:00 AM |
01-Apr-2023 10:30 AM |
31-Mar-2023 09:30 PM PDT |
31-Mar-2023 10:00 PM PDT |
There will be a downtime of 10-15mins during the maintenance window |
If you have any questions about the contents of the release and the upgrade procedure please contact theServiceaide Support team. If you have team members that did not receive this notification, please add them to the notification system at our Serviceaide Emergency Maintenance Notification Self Registration Portal https://serviceaide.sendwordnow.com.
We look forward to sharing this release with you.
Regards,
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The Serviceaide Team
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