Enhancement to GUI Skill Builder 

Bridging the gaps between the Visual Designer and the Classic Designer, the following updates in Visual Designer are done as part of this release:

• Support for Attribute extraction from user phrase for the 'Date' type attribute. Luma now extracts the date provided by the user in the search phrase and assigns the value to the 'Date' type attribute that is encountered first during execution.
• Support for Capture Feedback Step
• Support for Capture Satisfaction Survey Step
• Support for Triggering Automation Workflow StepSupport for Triggering Automation Workflow StepSupport for Triggering Automation Workflow Step
• You can now migrate your classic designer skills to Visual Designer skills, making it easier to manage and update.

For more information, refer to Building Conversation with Visual Designer.

Improvements to Visual Designer

The following new updates are part of this release:

• Support for Search Skill. You can now perform a custom search on your pre-configured skills from your visual designer skill and display the results during conversation
• Updated Prompt- Ability to configure global attributes to send in the prompt reply message to the web widget so that the client can drive the user experience in the host application
• Multiple Step deletion: You can now effortlessly select and delete one or more steps from a skill. This removes the inbound and outbound connections from the selected controls
• Support for keyboard shortcuts to Copy (ctrl+c) and Paste (ctrl+v) of one or more elements
• Support for Create Artifact to create a Knowledge Artifact in your Luma Knowledge tenant dur

Centralized Generative AI Configurations

Centralized Generative AI Configurations for Luma Suite of Products. Empowers Superadmins to effortlessly configure and oversee the Generative AI functionalities for all Luma products, simplifying management and optimizing control through one consolidated platform. A Superadmin can enable/disable Generative AI and configure OpenAI credentials for a new or an existing tenant with the ability to enable/disable features

For more information, refer to Configure Generative AI Configurations.

Schedule Notification

You can now schedule notifications in Luma. The notification can be scheduled via the Bot builder interface by the Tenant administrator or can be incorporated in Skill using the REST APIs.  You can create one-time or recurring notifications

The schedule also supports dynamic information, recipient lists, or schedules using the notification API. The information can be used to generate Notifications.
View the scheduled and triggered notifications in History
You can also export and import notification configurations

Notifications on the WhatsApp channel can also be sent to unregistered users

Integrating AI services

As part of continuing efforts to integrate Generative AI in Luma Virtual Agent, the following updates have been done in this release:

• Luma Knowledge is now fully integrated with Luma AI services. Harnessing the power of advanced Prompt engineering, the Generative AI functionalities in Luma Knowledge now uses the AI services. The integration streamlines the metering and management processes for optimal utilization.
• Introduction of new conversation step "AI task" to execute an AI Task as part of a skill. Using the step, a skill developer can using OOTB Luma AI services or create an ad-hoc task. The system captures the usage for each customer for reporting purposes
• Ability for Tenant Admin to enable/disable AI Task in the conversation flow

VA-KM unification

In the process of unifying Luma Knowledge and Luma Virtual Agent, the following updates are done as part of this release:

• Luma Knowledge is now available as a workspace within Luma Bot Builder with implicit login. You can now launch your Luma Knowledge Curation portal directly from Luma admin portal, without the need to log in again.
• Schema changes to support VA and KM Unification.

Other enhancements

NEw Conversation events for AI TAsk and Create Artifact steps

Updates to troubleshoot logs to show more details in case of error with Set/Transform attribute. You can now see the attribute that causes the error in the logs along with already filled attribute values.

System now captures Luma and 3rd party integration response timings, which can be used for reporting and troubleshooting

Search Skill and Display skill controls are now available for VA-only customers to support any fallback scenarios.

When a quick reply/card button is clicked, you will now always see the button label instead of payload/value 

Centralized Generative AI Configurations

Centralized Generative AI Configurations for Luma Suite of Products. Empowers Superadmins to effortlessly configure and oversee the Generative AI functionalities for all Luma products, simplifying management and optimizing control through one consolidated platform.

For more information, refer to Configure Generative AI Configurations.

Async Artifact Curation

Knowledge artifacts are now generated asynchronously. Luma Knowledge now executes curation sub-processes such as Summary generation, Metadata creation, and FAQ generation in the background, while the Artifact is available on the Knowledge Store with basic information . Keep track of the curation status on the Artifact details screen. You can restart the sub-processes in case of failures or incorrect information, ensuring a hassle free artifact curation experience.

For more information, refer to Create Artifact using Knowledge Templates.

AI Services Integration

Luma Knowledge is now fully integrated with Luma AI services. Harnessing the power of advanced Prompt engineering, the Generative AI functionalities in Luma Knowledge now uses the AI services. The integration streamlines the metering and management processes for optimal utilization.

Virtual Agent- Luma Knowledge Unification

In process of unifying Luma Knowledge and Luma Virtual Agent, the following updates are done as part of this release:

• Luma Knowledge is now available as a worspace within Luma Bot Builder with implicit login. You can now launch your Luma Knowledge Curation portal directly from Luma admin portal, without the need to log in again.
• Revamped the Side Navigation to align with the look and feel of the Luma Bot Builder.
• Schema changes to support VA and KM Unification.

Other Enhancements

Following are the other updates that are part of this release:

• Tenant language information is now available in the Tenant Details screen.
• You can now sync artifacts from Sharepoint and create artifacts in Luma knowledge using templates.
• Accessing the the Artifact URL from Luma VA now authenticates the user and allows the user to access the Knowledge Artifacts.
• Luma Knowledge now generates FAQs based on Knowledge content. The system analyzes the content and generates FAQs based on the complexity and length of the content.