Dear Serviceaide Luma Users,
This is to inform you all that VA 2.17.1 and KM 1.15 Release is planned to be rolled out in Lumastar/Lumaace and Lumapro/Lumaproedge environments on 24th September 2022.
Luma Star / Luma Ace
Saturday, 24th September 2022 10:00 AM to 11:00 AM IST
VSA 2.17.1, KM 1.15
Luma Pro / Luma Pro Edge
Start Time/End Time GMT
Start Time/End Time IST
Lumastar and Lumaace
05:30 AM - 06:30 AM
10:00 AM - 11:00 AM
The system will not be available during the maintenance
Lumapro and Lumaproedge
Error with Conversation report on the Dashboard. The conversation message report is being generated with blank entries due to the typing event.
Scheduler Service Health check failure due to memory usage
Chat history in the Luma chat channel does not appear correctly. Luma shows dates only for most recent past chat history.
User Sync issues between ISM and Luma. There is a mismatch in the active users available in ISM and users available or license allocated in Luma.
Unable to Download the License Consumption Report. Performance issue while downloading the license report.
Please find the following wiki link for more information :
Support for trilateral approach to Knowledge Search. Luma Knowledge now uses three unique search algorithms in parallel to find better information, improving Findability and reducing false negatives. Luma now uses Keywords and Metadata to search for relevant information. The results are enhanced with a full text search to ensure that the user is always presented with relevant information, even if the metadata is not set properly.
Improved Artifact Curation Process
The following are the improvements to the Artifact Curation process:
1. Support for Automatic vocabulary generation. Luma Knowledge can now automatically generate vocabulary for a Knowledge Article, without the need for the manual vocabulary creation. Using the globally recognized vocabulary, Luma Knowledge can automatically generates the vocabulary for the metadata identified at the time of an artifact curation.
2. Support for attaching images during Artifact Curation or Edit. You can now upload an image or use an image URL to add images to your artifact. While exporting the artifact, the images are also exported along with the Artifact content.
For more details, please refer to Create Artifact using Templates.
The technical errors during Artifact creation through Knowledge template are now handled properly to show valid and readable error messages.
Additional Information on Dashboard
Luma Knowledge Dashboard now provides additional information for Retrieval Accuracy indicator. In addition to the calculated Observed accuracy, you can now view the Total User Requests and Total Artifact views for your tenant. The details are used to calculate the Retrieval Accuracy.