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Dear Service Management Luma Administrators,

This update is to notify you on End of Life (EOL) of Luma 1x. We plan to migrate all existing Luma1x customers to the Luma2x environment and declare EOL of Luma 1x by 31^st Dec 2022.

This move will provide you with several benefits including better performance and enhanced integration with other Luma suite of products like Serviceaide Automation.

We will first move a copy of your production system to a new staging system. This allows you access to test for 10-15 days before the cutover to the new production system. Post this change, a new URL should be used to access the Bot builder and all the channels should be reconfigured.

Planned dates for the migration to the new environment

• All staging environments by 15^th October 2022, we will provide the migrated tenants from the corresponding production

• All Production environments by 31^st December 2022,
  New Luma URLs

If you have any questions about the migration or the upgrade procedure, please contact the Serviceaide Support team.

For more information, refer the below link:
https://serviceaide.atlassian.net/wiki/spaces/LUMA/pages/26573832193/Serviceaide+Luma1x+EOL+Notification