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Serviceaide Luma1x EOL Notification

  • 1.  Serviceaide Luma1x EOL Notification

    Posted 10-10-2022 07:39
    Edited by Sneha Tripathi 10-10-2022 07:41

    Dear Service Management Luma Administrators,

    This update is to notify you on End of Life (EOL) of Luma 1x. We plan to migrate all existing Luma1x customers to the Luma2x environment and declare EOL of Luma 1x by 31st Dec 2022.

    This move will provide you with several benefits including better performance and enhanced integration with other Luma suite of products like Serviceaide Automation.

    We will first move a copy of your production system to a new staging system. This allows you access to test for 10-15 days before the cutover to the new production system. Post this change, a new URL should be used to access the Bot builder and all the channels should be reconfigured.

    Planned dates for the migration to the new environment

    • All staging environments by 15th October 2022, we will provide the migrated tenants from the corresponding production


    New URL



    • All Production environments by 31st December 2022,
      New Luma URLs


    Old URL

    New URL

    NA Production

    EMEA Production


    If you have any questions about the migration or the upgrade procedure, please contact the Serviceaide Support team.

    For more information, refer the below link:

    Sneha Tripathi