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Ticket assignment rules in the workflow

  • 1.  Ticket assignment rules in the workflow

    Posted 09-15-2022 15:08
    In the workflow, it is possible to use date fields in the assignment, but if it is necessary to indicate a period between one date and another, or between hours it is not possible.

    Change (change request´s)execution rules in many cases require, for example, that if the Change is opened between one hour and another the change cannot be of a certain type.

    The <> or Between operators are necessary in these situations and we only have the "=, != and LIKE" operators.

    Julio Ohashi
    Sr. Consultant / techinical leader
    São Paulo