Cloud Service Managementhttps://play.google.com/store/apps/details?id=com.serviceaide.csmmobilehttps://itunes.apple.com/us/app/cloud-service-management/id1205513888?mt=8This app is for use with Cloud Service Management™ from ServiceAide™Decision-making and action-taking are simple and efficient using the dedicated analyst mobile app that combines at-a-glance awareness and issue context with single-action workflows. Analysts can act confidently and responsively anytime, anywhere, which lowers mean-time-to-resolution and raises customer satisfaction and service efficiency.Key Features and Benefits:• Leverage your existing Filters - Any filters the you create using the web interface are available so you can quickly select your familiar views of the ticket queue• Get things done with a single tap – Quickly take common actions with a tap • Attach a picture to a ticket – Instead of typing or tapping notes, just take a picture of the issue attach it to the ticket• Dictate versus type - Use the speech-to-text capability of the device to enter text• Simple administration - Authentication is simple using a magic link to register new devices including those using Single Sign-On• To use this app requires a named license, concurrent license or trial license for Cloud Service Management™ 01.02.03. 04.