Intelligent Service Management Forum

Hello All, The upgrade was completed successfully on CSM2 and CSM3 Production Environments. We encourage you to validate this new release and report any issues. ------------------------------ Jaydeep Patel ServiceAide ------------------ ...

Hello All, This is just a reminder regarding the upcoming Advanced Reporting upgradev(Production Environment) on this weekend. Regards, ------------------------------ Anupam Bose ------------------------------

Hello All, The upgrade was completed successfully on CSMStaging. We encourage you to validate this new release and report any issues. ------------------------------ Regards, Shabbir Hussain Serviceaide Support Team ----------------------- ...

Dear Serviceaide Intelligent Service Management User, This is to notify you of the upcoming Advanced Reporting upgrade. This release is for the Advanced Report upgrade release . The release will be deployed first in Staging and then in Production. ...

Dear Serviceaide Customer, SSL digital certificates for the domain *.serviceaide.com is renewed as per below schedule in all Production environments. Please validate thoroughly, if you have any questions, please contact the Serviceaide Support team. ...

Felipe, The new certificate has been updated in the non-production environment (Staging). The production environment (csm3) is scheduled to be updated on March 2nd. 02rd Mar 2025 – Sunday – 9:30-10:00 PM PST - On all Production Environments ...

Hi Shabbir! We realize that the new expiration date will be 10 March 2025. Generally, the expiration date has a lifespan of one year. Is this correct? ------------------------------ Felipe Romaniuc IT Service Consultant Kalendae Sao Paulo -------- ...

Dear Serviceaide Customer, SSL digital certificates for the domain *.serviceaide.com is renewed as per below schedule in all non-Production environments. Please validate thoroughly, if you have any questions, please contact the Serviceaide Support ...

Dear Serviceaide Intelligent Service Management User, The emergency maintenance is completed, we request you to validate thoroughly and i f you find any issues, please promptly report them to the support team. Regret the inconvenience caused ...

Dear Serviceaide Intelligent Service Management User, We would like to inform you that we are doing an emergency maintenance on ISM application. This would impact Elastic Search and Advanced Ticket Center modules. There will be a downtime ...