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  • 1.  All Data Center and Products availability issue

    Posted 04-18-2023 21:11
    Edited by Anupam Bose 04-18-2023 21:16
    Dear Serviceaide Intelligent Service Management User,
     
    We have an issue with our availability for ISM and Luma Environments due to Certificate issue.
    We will keep you posted regarding this.

    Regards,



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    Anupam Bose
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  • 2.  RE: All Data Center and Products availability issue

    Posted 04-18-2023 23:39

    We are still working on the certificate issue.



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    Anupam Bose
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  • 3.  RE: All Data Center and Products availability issue

    Posted 04-19-2023 02:48

    Dear  User   All our Services are up now and stable for past 40 minutes  , if you have any question  please contact  support    thanks for your patience  and cooperation



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    Jothi Sugirtharaj
    Serviceaide
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  • 4.  RE: All Data Center and Products availability issue

    Posted 04-19-2023 02:53

    Dear  User   All our Services are up now and stable for past 40 minutes  , if you have any question  please contact  support    thanks for your patience  and cooperation.  this service disruption was caused due to our SSL certificate issue.  we have now updated the SSL certificate  

    As the SSL Certificates got renewed on all ISM environment, In case you are using ADSync utility in ISM , We request you to change the SSL certificates immediately  by following below steps :


    Below are the steps for importing the new/updated certificate for ADSync utility :

    1. Click the View Site Information icon (the lock icon) next to the application URL in your browser address bar.
    2. Navigate to Certificate, Details, and click Copy to File.
    3. Click Next and set the format as .DER encoded binary X.509 (.CER).
    4. Click Next, enter the file name, and save the file.
    5. Click Next, verify the path, and click Finish.
    6. Copy the saved certificate file to the ADSync root (ad-user-sync\) location.
    7. Navigate to ad-user-sync\ location.
    8. Import the saved certificate file to the ADSync local keystore si, by running the following command from the ad-user-sync location:
    Keytool –import –trustcacerts –alias aliasname –keystore si –file saved_certificate_file_name.cer
    Use itmaas as password, when prompted for one.
    Alias name could be anything, for example, Intelligent Service Management-AD-connection.
    9. After the command runs successfully, a file name si is created in ad-user-sync location.

    If you have any questions, please contact the Serviceaide Support team.



    https://community.serviceaide.com/discussion/ssl-certificate-got-renewed-on-ism-in-all-datacenters#bm639b10ce-87b2-4ae9-944d-6201701451a8


    Regards,
    Serviceaide Team



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    Jothi Sugirtharaj
    Serviceaide
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