Dear Serviceaide Intelligent Service Management User,
We encountered an issue in the CSM3 Production environment, detailed as follows:
- Affected Environment: CSM3 Production
- Issue: Unable to log in using Single Sign-On
- Date: November 12, 2024
The relevant team addressed the issue quickly and resolved it right away.
For your reference, we have attached the Root Cause Analysis (RCA) to this community post.
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Regards,
Shabbir Hussain
Serviceaide Support Team
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