Forum

 View Only

  • 1.  Luma Production Environment Outage

    Posted 11-11-2025 06:36
    Edited by Anupam Bose 11-11-2025 06:37
    Dear Serviceaide Luma Administrator,
     
    We are currently experiencing an unexpected system outage affecting LumaPro Environment(https://lumapro.serviceaide.com/login). We are actively investigating the issue and working diligently to restore normal service.
     
    Regards,
    Anupam Bose



    -------------------------------------------



  • 2.  RE: Luma Production Environment Outage

    Posted 11-11-2025 06:38

    We have restored the services for Luma Production Environment. 



    ------------------------------
    Anupam Bose
    ------------------------------



  • 3.  RE: Luma Production Environment Outage

    Posted 11-11-2025 07:43

    Dear Serviceaide Luma Administrator,

    Please Whitelist the Public IP -  44.236.34.77 in your Network as some of the integerations may not work.

    Regards,

    Anupam Bose



    ------------------------------
    Anupam Bose
    ------------------------------



  • 4.  RE: Luma Production Environment Outage

    Posted 11-11-2025 09:07
    We are pleased to inform you that the unexpected system outage affecting the LUMA Environment has been resolved. We have addressed the issue, and normal service has now been fully restored.
     
    We sincerely appreciate your patience and understanding while we worked diligently to identify and resolve the problem. If you experience any further issues or have questions, please do not hesitate to reach out to our support team.



    ------------------------------
    Anupam Bose
    ------------------------------