Dear Serviceaide Customer,
As part of the maintenance of Serviceaide services (ISM and Luma line of products), SSL digital certificates for the domain *.serviceaide.com will be renewed as per below schedule in all the ISM / Luma production and non-Production environments.
This update ensures the securability of Serviceaide services.
While there will be no downtime, users may experience interruption in any inflight transaction during the maintenance window.
15th Feb 2026 – Sunday – 9:30-10:00 PM PST - On all Non-Production Environments. (Luma STAR, CSM Staging, CSM TRIAL)
01st Mar 2026 – Sunday – 9:30-10:00 PM PST - On all Production Environments (Luma Pro, CSM2 / CSM3 Production)
In case you are using ADSync utility in ISM, We request you to change the SSL certificates immediately after this maintenance by following below steps :
Below are the steps for importing the new/updated certificate for ADSync utility :
1. Click the View Site Information icon (the lock icon) next to the application URL in your browser address bar.
2. Navigate to Certificate, Details, and click Copy to File.
3. Click Next and set the format as .DER encoded binary X.509 (.CER).
4. Click Next, enter the file name, and save the file.
5. Click Next, verify the path, and click Finish.
6. Copy the saved certificate file to the ADSync root (ad-user-sync\) location.
7. Navigate to ad-user-sync\ location.
8. Import the saved certificate file to the ADSync local keystore si, by running the following command from the ad-user-sync location:
Keytool –import –trustcacerts –alias aliasname –keystore si –file saved_certificate_file_name.cer
Use itmaas as password, when prompted for one.
Alias name could be anything, for example, Intelligent Service Management-AD-connection.
9. After the command runs successfully, a file name si is created in ad-user-sync location.
If you have any questions, please contact the Serviceaide Support team.
Regards,
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Serviceaide Team
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