Introducing Semantic Knowledge Search.  This release enhances Knowledge Search in Luma by utilizing vector embedding and full-text search to improve the identification of relevant artifacts, integrating Generative AI for precise answer generation, and structuring the search result set to provide comprehensive and accurate responses. The key benefits of Semantic search are:

• Zero-Touch Curation: No manual keyword extraction or metadata fine-tuning.
• Accuracy Boost: Accuracy improved to over 94%.
• Enhanced User Experience: Natural and precise responses to every user query, leveraging Large Language Models (LLM).
• Multi-Source Answers: Generating answers from multiple knowledge articles.
• RAG Implementation: Answers are generated based on the knowledge base, ensuring reliability.

These updates streamline curation, improve accuracy, and enhance user interaction with semantic search.

Note: All new tenants will be provisioned with Semantic search by default. For existing tenants, get in touch with the Operations team to enable Semantic search. This would require migrating the artifact structure to support semantic search i.e. reprocessing of all the Artifacts available in the Tenant. This is a non-reversible process. Once migrated, cannot be reverted.

The following updates are done to support the improved Knowledge Search:

Knowledge Search Step: 

• Tenant-level configuration parameter "Return all matched articles during initial semantic search" to return matched articles along with precise answers and source articles.​
• "Return all matched articles" to return matched articles during ad hoc Knowledge searches.​
• Knowledge search responses now include the Precise answer, Source Articles used to generate Precise answer, and other Relevant Articles.

Display Precise Answer​:

• Source artifacts can presented in cards after the Precise answer. ​You can configure the step to display the source This is cconfigurable.​
• Source articles will now open in the web browser if the corresponding article is an external document (has external redirection). ​​

Enhances security by restricting access to pertinent conversation data to authorized users. You can now restrict access to conversation logs based on the domain or user's intent, ensuring only authorized users from a specific department or group have access to conversation details.

As a tenant administrator, you can enable Group/Domain-based permission for your tenant. Once enabled, only the 'Default admin' can manage domains and corresponding admin groups/associated users. Domain admins can view conversations and unmatched phrases associated with their domain. A domain is identified based on the user's intent or the skill executed in a conversation. Dashboard reports honor domain permissions, including only data from the logged-in user's domain.

Following are the other changes that are part of the release:

• Web Widget: Avoid showing all data in the card text, instead show a view more/less similar to the card subtitle
• Avoid Initial Catalog Search if the tenant does not have Catalogs
• New "Skill Gap" KPI to identify the cases where skill training or new skills are required.
• Ability to configure global attributes to send in the message to web widget so that client can drive the user experience in the host application
• Ability to use global attributes to configure followups, channel notifications, support agent actions.

An Import preview report before importing. You can unselect the items that may get over-written otherwise