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  • 1.  Serviceaide Luma 3.7 Release for all Data Centers

    Posted 02-03-2025 08:00
    Edited by Shabbir Hussain 02-03-2025 08:00

    Dear Serviceaide Luma User,

    This is to notify you of the upcoming Serviceaide Luma upgrade. This release 3.7 includes enhancements and some defect fixes. The release will be deployed in Production. If you find any issues during your testing in Staging please promptly report them to the support team.

    The key features in this release are as follows with additional detail available in the Release Notes. 

    Luma VA Release 3.7

    Release 3.7 - February 2025

    Feature Description

    Responsible AI: PII/PHI Protection

    Automatic Detection and Masking of PII/PHI: Luma VA now uses advanced algorithms to detect Personally Identifiable Information (PII) and Protected Health Information (PHI) in real-time user conversations. Sensitive data is automatically masked in both conversation history and support agent chats, minimizing the risk of accidental exposure, and ensuring compliance with privacy regulations.

    Flexible PII Configurations: Beyond a comprehensive list of out-of-the-box (OOTB) PII fields, organizations can define custom PII settings to meet unique requirements.
    Luma AI Services Update

    GPT-4o mini is now the default LLM model for Luma AI- Prompt Templates. The model is configured by default during provisioning.

    You can now create custom prompts for OOTB AI use cases such as intent identification and precise answer generation. This enables organizations to align AI-generated responses with their domain-specific needs and language.
    Agent Chat Console  Agent Chat Console now focuses on the ongoing user conversation. The Support agent now sees only the current conversation. This ensures they do not have access to unauthorized information.

    Note: This release includes updates to the Web widget. For changes to take effect, download the latest package (JS and CSS files) and update the Web widget.

    Luma KM Release 3.7 - February 2025

    The key features in this release are as follows with additional detail available in the Release Notes. 

    Release 3.7 - February 2025

    The following features are released as part of this release:

    Feature

    Description

    Enhanced Knowledge Content Support

    Artifact creation improvements:

    • Luma now supports a wide variety of knowledge article ingestion. You can now use the Textual/Word, PPT, JPG, PNG, and JPEG to create artifacts.ii)Ability to extract information from images in PDF documents while creating artifacts.
    • Ability to add Display Image for Knowledge articles

    Knowledge Search improvements:

    • Enhancing the context sent to LLM while generating Precise answer. Luma now augments the artifact chunks with article Name and Keywords, providing additional details to LLM to generate better answers.
    • Customizable prompts for precise answers tailored to organizational needs.
    • Artifact search API now supports multiple article IDs for search
    Sync Service Optimizations
    • Improved log cleanup processes for federated service synchronization.
    • Enhanced Federated Service with delta sync for Azure AD

    Rollout Schedule from Operations with local times

    System Duration Start Time (IST Time) Finish (IST) Local Start Local Finish Comments 
    Lumastar and Lumaace 60 Minutes

    10-Feb-2025 10:00 AM – 6:30 AM 

    		 10-Feb-2025 11:00 AM  09-Feb-2025  09:30 PM PST 09-Feb-2025  10:30 PM PST There will be a downtime of 30 mins during the start of maintenance window
    Lumapro and Lumaproedge 60 Minutes 10-Feb-2025  12:00 AM 10-Feb-2025 01:00 PM  09-Feb-2025  11:30 PM PST 10-Feb-2025  00:30 AM PST There will be a downtime of 30 mins during the start of maintenance window

    If you have any questions about the contents of the release and the upgrade procedure please contact theServiceaide Support team. If you have team members that did not receive this notification, please add them to the notification system at our Serviceaide Emergency Maintenance Notification Self Registration Portal https://serviceaide.sendwordnow.com.

    We look forward to sharing this release with you. 

    Regards,

    The Serviceaide  Team



  • 2.  RE: Serviceaide Luma 3.7 Release for all Data Centers

    Posted 02-10-2025 03:08

    Dear Serviceaide Luma User,

    The upgrade got completed successfully on LumaPro/LumaProEdge & LumaStar/LumaAce environments.. We encourage you to validate this new release and report any issues.



    ------------------------------
    Regards,
    Jaydeep Patel
    Serviceaide Support Team
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    ------------------------------
    Jaydeep Patel
    Principle Support Engineer
    ServiceAide
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