Forum

 View Only
Back to discussions
Expand all | Collapse all

Serviceaide November ISM Release for all Data Centers

  • 1.  Serviceaide November ISM Release for all Data Centers

    Posted 3 days ago

    Dear Serviceaide Intelligent Service Management User,

    This is to notify you of the upcoming Serviceaide Intelligent Service Management upgrade. This release is the November ISM release that includes some enhancements to existing features and defect fixes. The release will be deployed first in Staging and then in Production. If you find any issues during your testing in Staging please promptly report them to the support team.  

    The key features in this release are as follows with additional detail available in the Release Notes. 

    The following new features and updates are included in this release:

    • Enhancement to Webhook to trigger on auto-close tickets
    • Enhanced Outbound webservice operation inbound mapping to handle similar matching attributes
    • Enhancement to AD Sync to handle custom configuration to handle Inactive and Disable login for a user. 

      CSMStaging (NA)

      30 mins

      23-Nov-2025 08:30 PM PST

      23-Nov-2025 09:00 PM PST

      The Staging system will be unavailable during the maintenance window.

      CSM3 Prod (NA)

      30 mins

      30-Nov-2025  08:30 PM PST

      30-Nov-2025  09:00 PM PST

      There will not be any downtime. Inflight transactions may be impacted

      CSM2 Prod (EMEA)

      30 mins

      01-Dec-2025 05:30 AM GMT

      01-Dec-2025 06:00 AM GMT

      There will not be any downtime. Inflight transactions may be impacted

      Support

      30 mins

      07-Dec-2025 08:30 PM PST

      07-Dec-2025  09:00 PM PST

      There will not be any downtime. Inflight transactions may be impacted

      For more details on this release, including a list of bug fixes and known issues, please review the following resources:

      If you experience any issues immediately after the upgrade, please try to access the application in browser incognito mode or refresh your browser cache.

      If you have any questions about the contents of the release and the upgrade procedure please contact the Serviceaide Support team. If you have team members that did not receive this notification, please add them to the notification system at our Serviceaide Emergency Maintenance Notification Self Registration Portal  https://serviceaide.sendwordnow.com.

      We look forward to sharing this release with you. 

      Regards,



    ------------------------------
    The Serviceaide  Team
    ------------------------------