Intelligent Service Management Forum

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  • 1.  Serviceaide Zircon Release for all Data Centers

    Posted 05-18-2022 06:11
    Edited by Nitin Saxena 05-18-2022 06:12

    Dear Serviceaide Intelligent Service Management User,

    This is to notify you of the upcoming Serviceaide Intelligent Service Management upgrade. This release is Zircon release that includes some enhancements to existing features and defect fixes. The release will be deployed first in Staging and then in Production. If you find any issues during your testing in Staging please promptly report them to the support team.

    System
    Duration
    Local Start
    Local Finish
    Comments 
    Trial 3 hrs 24-May-2022 09:30 PM PDT 25-May-2022 00:30 AM PDT There will not be any downtime. Inflight transactions may be impacted
    CSMStaging (NA) 3 hrs 23-May-2022 09:30 PM PDT 24-May-2022 00:30 AM PDT The Staging system will be unavailable during the maintenance window.
    CSM2Staging (EMEA) 3 hrs 24-May-2022 09:30 AM BST 24-May-2022 12:30 PM BST The Staging system will be unavailable during the maintenance window.
    CSM3 Prod (NA) 3 hrs 28-May-2022 09:30 PM PDT 29-May-2022 00:30 AM PDT There will be a downtime of 30 mins during the start of the maintenance window.
    Trizetto Horizon 2 hrs 29-May-2022 01:30 AM PDT 29-May-2022 03:30 AM PDT There will be a downtime of 30 mins during the start of the maintenance window.
    CSM2 Prod (EMEA) 2 hrs 28-May-2022 05:30 AM BST 28-May-2022 07:30 AM BST There will be a downtime of 30 mins during the start of the maintenance window.
    Support 3 hrs 29-May-2022 09:30 PM PDT 30-May-2022 00:30 AM PDT There will not be any downtime. Inflight transactions may be impacted

    The key features in this release are as follows with additional detail available in the Release Notes

    • Ability to restrict Analysts from adding Hierarchical tree attribute values
    • Capture Audit History for Admin
    • Update Phase parameter of the ticket on the reply of the email
    • Process Flow export and Import

    For more detail on this release, including a list of bug fixes and known issues, please review the following resources:

    If you experience any issues immediately after the upgrade, please try to access the application in browser incognito mode or refresh your browser cache.

    If you have any questions about the contents of the release and the upgrade procedure please contact the Serviceaide Support team. If you have team members that did not receive this notification, please add them to the notification system at our Serviceaide Emergency Maintenance Notification Self Registration Portal  https://serviceaide.sendwordnow.com.

    We look forward to sharing this release with you. 

    Regards,



    ------------------------------
    Serviceaide Team
    ------------------------------


  • 2.  RE: Serviceaide Zircon Release for all Data Centers

    Posted 05-24-2022 05:17
    Dear Serviceaide Intelligent Service Management User,

    The upgrade was completed successfully on CSM3 Staging environment. We encourage you to validate this new release and report any issues.

    Regards,

    ------------------------------
    Serviceaide Team
    ------------------------------



  • 3.  RE: Serviceaide Zircon Release for all Data Centers

    Posted 05-24-2022 06:29
    Dear Serviceaide Intelligent Service Management User,

    The upgrade was completed successfully on CSM2 Staging environment. We encourage you to validate this new release and report any issues.

    Regards,

    ------------------------------
    Serviceaide Team
    ------------------------------



  • 4.  RE: Serviceaide Zircon Release for all Data Centers

    Posted 05-25-2022 05:02
    Dear Serviceaide Intelligent Service Management User,

    The upgrade was completed successfully on Trial environment. We encourage you to validate this new release and report any issues.

    Regards,

    ------------------------------
    Serviceaide Team
    ------------------------------



  • 5.  RE: Serviceaide Zircon Release for all Data Centers

    Posted 05-28-2022 02:23
    Dear Serviceaide Intelligent Service Management User,

    The upgrade has been completed successfully on CSM2 Production environment. We encourage you to validate this new release and report if there are any issues.

    Regards,

    ------------------------------
    Serviceaide Team
    ------------------------------



  • 6.  RE: Serviceaide Zircon Release for all Data Centers

    Posted 05-29-2022 03:44
    Dear Serviceaide Intelligent Service Management User,

    The upgrade has been completed successfully on CSM3 Production environment. We encourage you to validate this new release and report if there are any issues.

    Regards,

    ------------------------------
    Serviceaide Team
    ------------------------------