Dear Serviceaide Intelligent Service Management User,
This is to notify you of the upcoming Serviceaide Intelligent Service Management upgrade. This release is Zircon release that includes some enhancements to existing features and defect fixes. The release will be deployed first in Staging and then in Production. If you find any issues during your testing in Staging please promptly report them to the support team.
Trial |
3 hrs |
24-May-2022 09:30 PM PDT |
25-May-2022 00:30 AM PDT |
There will not be any downtime. Inflight transactions may be impacted |
CSMStaging (NA) |
3 hrs |
23-May-2022 09:30 PM PDT |
24-May-2022 00:30 AM PDT |
The Staging system will be unavailable during the maintenance window. |
CSM2Staging (EMEA) |
3 hrs |
24-May-2022 09:30 AM BST |
24-May-2022 12:30 PM BST |
The Staging system will be unavailable during the maintenance window. |
CSM3 Prod (NA) |
3 hrs |
28-May-2022 09:30 PM PDT |
29-May-2022 00:30 AM PDT |
There will be a downtime of 30 mins during the start of the maintenance window. |
Trizetto Horizon |
2 hrs |
29-May-2022 01:30 AM PDT |
29-May-2022 03:30 AM PDT |
There will be a downtime of 30 mins during the start of the maintenance window. |
CSM2 Prod (EMEA) |
2 hrs |
28-May-2022 05:30 AM BST |
28-May-2022 07:30 AM BST |
There will be a downtime of 30 mins during the start of the maintenance window. |
Support |
3 hrs |
29-May-2022 09:30 PM PDT |
30-May-2022 00:30 AM PDT |
There will not be any downtime. Inflight transactions may be impacted |
The key features in this release are as follows with additional detail available in the Release Notes.
- Ability to restrict Analysts from adding Hierarchical tree attribute values
- Capture Audit History for Admin
- Update Phase parameter of the ticket on the reply of the email
- Process Flow export and Import
For more detail on this release, including a list of bug fixes and known issues, please review the following resources:
If you experience any issues immediately after the upgrade, please try to access the application in browser incognito mode or refresh your browser cache.
If you have any questions about the contents of the release and the upgrade procedure please contact the Serviceaide Support team. If you have team members that did not receive this notification, please add them to the notification system at our Serviceaide Emergency Maintenance Notification Self Registration Portal https://serviceaide.sendwordnow.com.
We look forward to sharing this release with you.
Regards,
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Serviceaide Team
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