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Use rest API to get workflow actions available to a specific ticket

  • 1.  Use rest API to get workflow actions available to a specific ticket

    Posted 05-19-2025 15:29

    I want to use REST API to get Workflow Actions available to an specific ticket.

    I tried to get it using oData, but returns multiple actions with the same information (probably one per version of current workflow).

    Anybody knows how can I do this?

    Odata Call
    {
    "fields":"Description,ActionName,ActionStatus,RelState",
    "methodType":"GET",
    "orderby":"MdrElementID desc",
    "size":1,
    "page":0,
    "filter":"((ActionName eq 'Owner Approval') and (ActionStatus eq 0))",
    "uri":"/NimsoftServiceDesk/servicedesk/odata/ServiceRequest(MdrElementID='17',MdrProduct='NSD')/HasActions"
    }


    ------------------------------
    Ricardo Andrade
    Field Consultant
    ServiceAide
    ricardo.andrade@serviceaide.com
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