We are being required to have certain items included for resolution worklogs like root cause, actions taken, etc. Is there a way to create a custom worklog that prepopulates text? ------------------------------ Thanks, Jeff --------------------- ...
Dear Serviceaide Customer, Please find the 'si' file attached which can be used in ADSync folder once the MAINTENANCE FOR SSL DIGITAL CERTIFICATES is completed for Staging and Production. ------------------------------ Regards, Shabbir ...
Dear Serviceaide Customer, The Maintenance for SSL Digital Certificates Renewal o n all Non-Production Environments. (Luma STAR, CSM Staging, CSM TRIAL) has been completed. Regards, ------------------------------ Anupam Bose ------------- ...
Dear Serviceaide Customer, As part of the maintenance of Serviceaide services (ISM and Luma line of products), SSL digital certificates for the domain *.serviceaide.com will be renewed as per below schedule in all the ISM / Luma production and ...
Dear Serviceaide Luma User, This is to notify you of the upcoming Serviceaide Luma upgrade. This release 3.8.6 includes some defect fixes. The release will be deployed in Production. If you find any issues during your testing in Staging please promptly ...
We have successfully completed upgrade in CSM2 and CSM3 environment. We encourage you to validate this new release and report any issues. ------------------------------ Tushar Bhayani ServiceAide ------------------------------
Dear Serviceaide Intelligent Service Management User, This is to inform you about the revised schedule for the upcoming upgrade of Serviceaide Intelligent Service Management in Production environments, as detailed below. CSM3 Prod (NA) ...
Dear Serviceaide Intelligent Service Management User, We regret to inform you that the planned ISM Production environment upgrade, originally scheduled for tomorrow, has been placed on hold due to unforeseen circumstances. We will communicate ...
CSM Staging Environment has been upgraded to November ISM release. Regards, ------------------------------ Serviceaide Team ------------------------------
Dear Serviceaide Intelligent Service Management User, This is to notify you of the upcoming Serviceaide Intelligent Service Management upgrade. This release is the November ISM release that includes some enhancements to existing features and defect ...